Concierge - job 3 of 4

As a Concierge at Senior Lifestyle, you will be responsible for greeting residents and assisting visitors, managing phone calls, ensuring community safety through monitoring systems, processing various reports, and handling package deliveries. Your role also includes maintaining logs for key and gate access, assisting with administrative functions, and addressing resident, family, and employee concerns promptly.

To apply for the Concierge position at Senior Lifestyle, candidates should ideally have at least three months of related experience. Strong communication skills in English, proficient computer skills including Outlook, Excel, and Word are required. Additionally, candidates should demonstrate qualities such as compassion, professionalism, and the ability to work both independently and as part of a team.

Customer service is paramount for the Concierge role at Senior Lifestyle. You will be the first point of contact for residents and guests, so maintaining a high level of service and ensuring satisfaction is essential. Your ability to listen and respond to concerns will significantly impact the community's overall experience.

Concierges at Senior Lifestyle can look forward to a comprehensive benefits package, which includes health, dental, and vision coverage, retirement benefits, short-term and long-term disability, and paid time off. Additionally, our team members are eligible to access DailyPay, which allows you to receive your earned wages before the next payday.

Yes, Senior Lifestyle requires all Concierge employees to provide proof of COVID-19 vaccination unless they qualify for an exemption due to medical, religious, or personal beliefs. Compliance with government regulations will also apply.

When addressing a difficult resident, it's essential to stay calm and empathetic. Listen actively to their concerns, validate their feelings, and work towards a solution that meets their needs while maintaining community policies. Always keep a positive demeanor to foster good relationships.

Absolutely! Multitasking is vital in any Concierge role. I remember an instance where I was answering phones while coordinating package deliveries and assisting a visitor. I prioritize tasks based on urgency while ensuring each individual feels acknowledged and appreciated.

HEART embodies the core values of hospitality, excellence, appreciation, respect, and teamwork. For me, it means embracing a mindset that prioritizes genuine connection and service. It's about creating an inviting environment where all can feel welcomed and valued.

Safety is key. I make it a priority to stay attentive to monitoring systems, such as surveillance cameras and door alarms, and I always remain aware of my surroundings. In case of suspicious activity, I take immediate action by reporting and investigating further to ensure resident safety.

I'm highly proficient in common office software, including Outlook, Excel, and Word. I’ve used these tools for scheduling, reporting, and managing communications efficiently. I embrace technology that enhances my ability to serve residents better.

I believe in proactive communication, active listening, and always wearing a smile. By anticipating needs and addressing concerns before they escalate, I ensure residents feel well cared for. Following up on requests is also a part of my process to assure satisfaction.

Building rapport starts with a warm greeting and genuine interest. I strive to engage in conversations, remember names, and learn about their preferences. A friendly demeanor goes a long way in creating lasting relationships within the community.

In such situations, it's vital to stay calm and assess the scenario fully. I would document what I see, maintain safety protocols, and report the incident to the relevant authorities or supervisors immediately. The safety of residents and maintaining order is always the priority.

I admire Senior Lifestyle’s commitment to brightening lives through heartfelt service. I want to contribute to a team that values excellence and teamwork, where I can make a positive impact on the community and build meaningful relationships with residents.

Staying composed is critical during stressful situations. I focus on deep breathing, prioritize tasks, and maintain a solution-oriented mindset. I also remind myself of the importance of providing calm, professional service for the well-being of residents and teamwork.