Italian Speaking Customer Service - Athens, Greece

The Italian Speaking Customer Service Representative at The House of Mercier primarily involves assisting Italian-speaking clients with their inquiries concerning products, orders, and service-related questions. Your role includes communicating through various channels and ensuring customer satisfaction through prompt and professional assistance.

For the Italian Speaking Customer Service role at The House of Mercier, candidates should ideally possess fluency in both Italian and English. Previous customer service experience is beneficial, alongside strong communication skills and a customer-centric focus to effectively address inquiries and concerns.

Applying for the Italian Speaking Customer Service position at The House of Mercier comes with various benefits, including private health insurance, performance bonuses, a fully paid relocation package, and even two extra salaries per year, making it a great opportunity to enhance your career.

Yes! The House of Mercier believes in investing in their employees. As an Italian Speaking Customer Service Representative, you will receive comprehensive training and development programs to equip you with the skills needed to excel in your role.

The Italian Speaking Customer Service position at The House of Mercier can be performed in either a remote or office environment, providing flexibility to adapt to your working preferences while maintaining excellent service standards.

At The House of Mercier, performance metrics for the Italian Speaking Customer Service role include customer satisfaction ratings, efficiency in handling inquiries, and resolution times for customer complaints. Meeting these metrics is vital to ensure high-quality customer service.

Key skills for success as an Italian Speaking Customer Service Representative at The House of Mercier include excellent communication and interpersonal abilities, strong problem-solving skills, attention to detail, and the capability to manage multiple tasks in a fast-paced environment.

To handle a dissatisfied customer, I would first listen actively to their concerns, acknowledging their feelings. Next, I would express empathy and work to resolve their issue promptly, offering solutions that align with company policy while ensuring their satisfaction.

I recall an instance where a customer was upset due to a delay in their order. I took the time to investigate the cause, communicated regularly throughout the process, and managed to expedite their shipping. The customer appreciated the transparency and left positive feedback.

I employ tools like CRM systems to track customer interactions and set reminders for follow-ups. Additionally, I prioritize my tasks based on urgency and importance, ensuring I address high-priority inquiries promptly while still providing quality service.

I adhere to company policies and data protection laws by never sharing customer information and using secure systems to access data. Ensuring confidentiality is critical, and I always double-check before discussing sensitive information.

To remain knowledgeable, I would engage in regular training sessions, review product manuals, and participate in team discussions about new products. Staying curious and proactive about learning is essential for providing accurate information to customers.

If faced with a question I couldn’t answer immediately, I would reassure the customer that I will find the information for them. I would then consult available resources or colleagues before getting back to the customer with accurate details.

During busy periods, I prioritize self-care by taking short breaks to recharge. I also organize my tasks and maintain a positive mindset, knowing that each customer interaction is an opportunity to help someone, which keeps me motivated.

In my previous roles, I have utilized CRM systems like Salesforce and Zendesk extensively to document interactions and track customer inquiries. Being familiar with such tools enhances my efficiency in managing customer relations.

I would initiate follow-up surveys and listen to verbal feedback during interactions to assess customer satisfaction effectively. Analyzing this data helps identify areas for improvement and ensures we meet customer expectations.

I am drawn to the Italian Speaking Customer Service position at The House of Mercier due to the company's commitment to exceptional service and the opportunity to engage with Italian-speaking clients, allowing me to leverage my language skills while contributing positively to customer experiences.