Norwegian Speaking Global Video Streaming Support - Remote in Greece

The Norwegian Speaking Global Video Streaming Support role at The House of Mercier involves providing top-tier customer service to Norwegian-speaking clients. You will troubleshoot technical issues, assist with account inquiries, and guide users on utilizing platform features to enhance their streaming experiences. You’ll communicate through various channels including email, phone, and live chat to ensure a seamless support experience.

For the Norwegian Speaking Global Video Streaming Support position at The House of Mercier, fluency in Norwegian and proficiency in English are essential. Additionally, prior experience in customer support, especially in technology or video streaming, is highly valued. Strong communication skills and a proactive attitude toward solving customer issues will help you excel in this role.

Yes, the Norwegian Speaking Global Video Streaming Support position at The House of Mercier is fully remote. This allows you to work from anywhere, specifically offering the convenience of working in Greece while supporting our Norwegian-speaking customers.

The House of Mercier provides extensive training for the Norwegian Speaking Global Video Streaming Support role. This ensures that you are fully equipped to understand the video streaming platform, resolve customer issues efficiently, and stay updated on new features and services as they roll out.

Along with a competitive salary, The House of Mercier offers several benefits for the Norwegian Speaking Global Video Streaming Support position including private health insurance, performance bonuses, a fully paid relocation package, and two extra salaries per year. There are also opportunities for training and professional development.

While prior experience in customer support and familiarity with customer support tools is a plus, specific technical skills required for the Norwegian Speaking Global Video Streaming Support role at The House of Mercier include troubleshooting customer issues and a keen interest in video streaming technologies.

Currently, The House of Mercier is focused on full-time roles for the Norwegian Speaking Global Video Streaming Support position. However, it’s always beneficial to check for any potential part-time opportunities as the company evolves.

When handling difficult customers as a Norwegian Speaking Global Video Streaming Support, it's important to remain calm and empathetic. I listen carefully to their concerns, validate their feelings, and clarify what they need before providing appropriate solutions. Keeping a positive tone and being proactive can turn a challenging situation into a positive experience.

To stay updated with the latest technologies in video streaming, I regularly follow industry news through blogs, forums, and relevant social media channels. Participating in webinars and networking within professional communities also keeps me informed about new advancements and trends.

In a previous role, I encountered a customer who faced streaming issues during a critical moment. I calmly walked them through a series of troubleshooting steps, identifying a temporary service disruption. I provided alternative viewing options and followed up to ensure their experience improved, which resulted in positive feedback and a loyal customer.

I would break down the complex streaming feature into simple, relatable terms. Using analogies that the customer can relate to and guiding them through a step-by-step process while being patient helps facilitate understanding. Encouraging questions and offering reassurance can also make them feel more comfortable.

I am particularly interested in the Norwegian Speaking Global Video Streaming Support position at The House of Mercier because of my passion for customer service and my love for entertainment technology. I admire the innovative environment that House of Mercier promotes and believe that I can bring value to the team while growing my skills.

I have experience working with various customer support tools such as Zendesk, Freshdesk, and live chat software. These tools have been instrumental in managing customer interactions efficiently, tracking issues, and maintaining high levels of customer satisfaction.

During busy hours, I prioritize customer inquiries based on urgency and the impact they have on the user experience. Triage assessments allow me to handle critical issues first while keeping track of less urgent ones. Using multi-tasking strategies and effective time management helps ensure every customer receives assistance in a timely manner.

I believe the most important skill for a customer support representative in video streaming is a strong sense of empathy. Understanding customers' frustrations when things go wrong can greatly enhance their experience. Combining empathy with effective communication and problem-solving skills ensures that issues are resolved promptly and satisfactorily.

If I didn’t know the answer to a customer’s question, I would first reassure them that I am dedicated to helping. I would then consult available resources or colleagues to find the answer while keeping the customer updated on my progress. Transparency and communication are key to maintaining trust.

User feedback is invaluable for improving video streaming services as it provides direct insights into what customers love, what issues they face, and what features they desire. Analyzing this feedback helps companies like The House of Mercier enhance their services, address concerns proactively, and foster a more engaging experience.