Italian Speaking Fashion E-Commerce Support Agent - Athens (Remote in Greece)
The House of Mercier invites applications for the role of Italian Speaking Fashion E-Commerce Support Agent, offering the flexibility of remote work from Athens, Greece. In this exciting position, you will serve as a key point of contact for our Italian-speaking customers, providing them with guidance and assistance regarding our distinguished fashion products and services. If you have a strong passion for fashion and enjoy helping others, we are eager to welcome you to our dynamic team!
Responsibilities
- Deliver exceptional support to Italian-speaking customers through email, live chat, and social media platforms.
- Assist with product inquiries, order processing, and general e-commerce queries to ensure a seamless shopping experience.
- Handle customer complaints and inquiries effectively while maintaining high levels of satisfaction.
- Educate customers about our luxury fashion offerings and guide them through our online store.
- Document customer interactions and feedback to facilitate continual improvement in our services.
- Work collaboratively with the broader e-commerce team to enhance the customer experience.
- Stay knowledgeable about product lines and the latest fashion trends to assist customers effectively.
- Proficiency in Italian with outstanding written and verbal communication skills.
- Fluency in English; knowledge of other languages is a plus.
- Experience in customer service or e-commerce is preferred but not required.
- Excellent communication skills with a focus on customer satisfaction.
- Ability to work independently while staying organized in a remote working environment.
- Familiarity with e-commerce platforms and customer support tools is advantageous.
- A deep interest in fashion and awareness of current trends are essential.
- Private Health Insurance
- Training & Development
- Performance Bonus
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Good monthly Salary
- 2 Extra Salaries Per Year
- And More....
Average salary estimate
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