Japanese Speaking Technical Customer Support - Remote in Greece

As a Japanese Speaking Technical Customer Support Specialist at The House of Mercier, you will provide professional support through various communication channels, including phone, email, and chat. Your core responsibilities will include diagnosing and troubleshooting technical issues, educating customers about product features, and documenting customer interactions. You will also work closely with technical teams to escalate inquiries as needed, develop support resources in Japanese, and ensure customer satisfaction by following up on unresolved issues.

To thrive in the position of Japanese Speaking Technical Customer Support Specialist at The House of Mercier, fluency in both Japanese and English is essential. You should possess excellent troubleshooting and problem-solving skills, strong communication abilities, and a customer-oriented mindset. Familiarity with customer support software and a technical background related to the products will give you a distinct advantage in this role.

Working as a Japanese Speaking Technical Customer Support Specialist at The House of Mercier comes with an array of attractive benefits. You will receive private health insurance, opportunities for training and development, and a performance bonus. Additionally, there are unique perks like a fully paid relocation package, including flight, transfer, and hotel, along with enhanced financial incentives such as two extra salaries each year.

While prior experience in technical support or customer service is preferred for the position of Japanese Speaking Technical Customer Support Specialist at The House of Mercier, it is not a strict requirement. If you possess strong communication skills, a passion for technology, and a willingness to learn, your application is still welcome. We value dedication and a customer-oriented mindset just as much as experience.

At The House of Mercier, we emphasize the importance of professional development for our Japanese Speaking Technical Customer Support Specialists. We offer targeted training and development programs designed to enhance your skills and knowledge in customer support and technical fields. Additionally, regular performance reviews provide opportunity to discuss career growth and professional aspirations, ensuring you have the resources you need to succeed.

In answering this question, provide a specific example where you diagnosed the issue, the steps you took to resolve it, and how you communicated with the customer throughout the process. Highlight your technical skills and your focus on customer satisfaction.

Explain your approach to task management, discussing tools or strategies you use to prioritize requests based on urgency and complexity. Showcase your organizational skills and ability to work efficiently under pressure.

Share the strategies you employ to gauge customer understanding and tailor your communication accordingly—this could include using simpler language, checking for understanding, and being patient. Your answer should reflect your adaptability and communication skills.

Discuss the significance of documentation in providing consistent service and enables quick reference for future interactions. Highlight your method for noting down critical details effectively and how it benefits your team and the customer.

Mention your proactive strategies for keeping informed, whether through internal training sessions, release notes, or industry forums. Emphasize that staying updated enhances your ability to provide valuable support to customers.

Demonstrate your conflict resolution skills by explaining your approach—listening actively to the customer's concerns, acknowledging their frustration, and working collaboratively towards a solution, all while maintaining a calm and professional demeanor.

Share your perspective on essential qualities such as empathy, effective communication, and technical expertise. Highlight how you incorporate these values in your day-to-day interactions with customers.

Provide a brief overview of how you would break down complex information into simple terms. Use an example to showcase your ability to simplify technical jargon while ensuring full comprehension.

Discuss the customer support software and CRM tools you are familiar with, emphasizing any that are particularly relevant to the Japanese Speaking Technical Customer Support Specialist role. Your familiarity with tools is a strong value-add.

Convey your enthusiasm for the company and the role, referencing specific aspects of The House of Mercier that attract you, such as the dynamic environment, commitment to employee development, and the opportunity to work with a diverse client base.