Job details

Customer Success Associate - Remote

At GoHealth Urgent Care, we Go above and beyond for our patients, team members, partners and communities by ensuring that their experience is effortless, personal and connected. All of our 150+ GoHealth Urgent Care centers are seamlessly integrated with market-leading health systems and engaged with our communities.

In a collaborative manner, the Customer Success Associate is responsible for fulfilling daily scheduling requests and the coordination of on-the-ground delivery of services provided to client and employers partnering with operations leadership in the market, and national support resources on the Customer Success Management team and Business Development.  The role provides appropriate support on key functions including project management, scheduling of resources, direct client support and on-call management for day of problem solving.  In addition, the position will do troubleshooting, problem resolution, and serve as an escalation point for the customer. 

The hours for this position are 9:00 am - 5:00 PM EST and can be based in any of our Markets: NY, OR, WA, CA, MO, AR, OK, NC, DE, CT, MI, VA, PA, WV or Houston, TX

Experience: 

Two years of administrative support experience required
Healthcare experience required
Experience in managing and implementing projects and strategic change initiatives required
Experience in providing consultative services preferred

Education:

High School Diploma required
Bachelor’s Degree preferred

Required Licenses/Certifications:  

Current State Driver’s License

Additional Knowledge, Skills and Abilities Required:

Knowledge of medical office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Social perceptiveness and service oriented
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficiency in MS Office and patient management software

Essential Functions: 

Schedule Growth appointments in Clockwise
Schedule and collect claim information for work comp referrals
Customer service resolution for urgent issues that arise with Growth clients
Provide patient lists for on-site testing for invoicing
Travel and maintain driver’s license as needed
Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility
Collaborate with Operations and Revenue Cycle team to ensure Growth patients have proper registration and CPT documentation in order to invoice client in a timely manner
Send out all invoicing welcome letters to clients
Answer patient questions regarding their care and keep them informed of their status
Responsible for maintenance of medical records and scanning charts to patient files
Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
Conduct courtesy call-backs for patient follow-up as needed
Collaborate with internal and external customers and partners on DTE processes
Travel to markets periodically to help with Growth events (clinical or marketing events)
Perform clinical duties for Growth events as needed
Participate in client kickoff calls and other meetings as necessary
Escalate client issues to manager as needed
All other duties as assigned

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Customer Success Associate - Remote, MedExpress

Are you looking for a rewarding role where you can truly make a difference in people's lives? Look no further! As a Customer Success Associate at GoHealth Urgent Care, you'll be a vital part of our mission to provide effortless and connected experiences for our patients and partners. In this remote position, you'll collaborate daily with our operations leadership and dedicated Customer Success Management team, ensuring the smooth scheduling and delivery of vital healthcare services. Your expertise in administrative support and project management will shine as you tackle scheduling requests, troubleshoot urgent issues, and provide on-call management to resolve client concerns. With a focus on excellent customer service and communication, you will make sure our clients feel heard and valued. Whether you're coordinating on-site events or managing patient registrations, your role is essential in keeping everything running smoothly. We’re seeking an individual who thrives in a fast-paced environment and has a passion for healthcare. A background in healthcare administration will be beneficial as you navigate medical office systems and procedures while staying organized and efficient. Join us in transforming the healthcare experience, applying your skills to support our community while enjoying the convenience of remote work. If you are an adaptable, service-oriented professional eager to contribute to our mission at GoHealth Urgent Care, we want to hear from you!

Frequently Asked Questions (FAQs) for Customer Success Associate - Remote Role at MedExpress

What does a Customer Success Associate do at GoHealth Urgent Care?

A Customer Success Associate at GoHealth Urgent Care plays a critical role in managing scheduling requests, providing direct support to client partners, and resolving urgent issues. This position involves collaboration with operations leadership and requires an understanding of healthcare systems to ensure seamless service delivery.