Job details

Live Chat Support Agent - work remote, no experience needed

Oceanwide Repair LLC is a leading provider of repair and maintenance services, specializing in marine and industrial equipment. With a commitment to quality, safety, and customer satisfaction, we strive to deliver innovative solutions tailored to our clients' needs. Our remote team fosters a collaborative and supportive work environment, where every team member plays a vital role in our success. Join us as we continue to grow and serve our clients with excellence.Job Overview:We are seeking a motivated and detail-oriented Remote Email/Chat Support Clerk Assistant to join our customer support team. This entry-level position is perfect for individuals looking to start their career in customer service. You will be responsible for providing exceptional support to our customers via email and chat, ensuring their inquiries are addressed promptly and accurately.Key Responsibilities:- Respond to customer inquiries through email and chat platforms in a timely and professional manner.- Assist customers with issues related to our services, products, and account management.- Maintain accurate records of customer interactions and transactions in our database.- Collaborate with team members to resolve complex customer issues and escalate when necessary.- Provide product and service information to customers, guiding them through our offerings.- Participate in training sessions to enhance your product knowledge and customer service skills.- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.- Contribute to the continuous improvement of our support processes and customer experience.Requirements:- High school diploma or equivalent; associate degree is a plus.- Excellent written communication skills with a strong attention to detail.- Basic understanding of customer service principles and practices.- Proficient in using computer systems and software applications, including email and chat platforms.- Ability to multitask and manage time effectively in a remote work environment.- Strong problem-solving skills and a willingness to learn.- Previous customer service experience is a plus, but not required.Benefits:- Competitive salary with opportunities for advancement.- Flexible working hours, allowing for a healthy work-life balance.- Comprehensive training program to develop your skills and knowledge.- Supportive remote work environment with a collaborative team culture.- Health, dental, and vision insurance options.- Paid time off and holidays.- Opportunities for professional development and growth within the company.How to Apply:If you are ready to embark on your career in customer support and join a dynamic team at Oceanwide Repair LLC, please submit your resume and a cover letter detailing your interest in the position. We look forward to hearing from you!Oceanwide Repair LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Available shifts and compensation: We have available shifts all days of the week. Compensation is $45.00 - $60.00/hour.About Oceanwide Repair: Oceanwide Repair is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at https://oceanwiderepair.com/.By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.Powered by Homebase. Free employee scheduling, time clock and hiring tools.

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What You Should Know About Live Chat Support Agent - work remote, no experience needed, The House Of Mercier

Are you ready to kick-start your career in customer service? Oceanwide Repair LLC, a leading provider of marine and industrial repair services based out of Mississauga, ON, is on the lookout for a passionate Live Chat Support Agent to join our remote team! This entry-level position is perfect for those who may not have experience but possess a desire to learn and grow. As a Live Chat Support Agent, you'll be the friendly voice behind our email and chat platforms, ensuring that our customers receive timely and accurate responses to their inquiries. You'll handle a variety of questions, from service details to account management, all while maintaining records of customer interactions. You'll receive comprehensive training to boost your product knowledge and communication skills, so don't worry if you're new to the field! We're a collaborative bunch at Oceanwide Repair, and teamwork is at the heart of what we do. Plus, with flexible working hours and a supportive work environment, you'll be well-equipped to manage your time effectively. Whether you’re following up on customer issues or contributing to process improvements, every day offers a chance to make a real impact. Join us on our journey to provide excellence in customer service and explore a career path full of growth opportunities. We can’t wait to help you along the way!

Frequently Asked Questions (FAQs) for Live Chat Support Agent - work remote, no experience needed Role at The House Of Mercier

What are the responsibilities of a Live Chat Support Agent at Oceanwide Repair LLC?

As a Live Chat Support Agent at Oceanwide Repair LLC, you'll be responsible for responding to customer inquiries through email and chat platforms promptly and professionally. You'll assist with issues regarding our services, maintain accurate records of interactions, collaborate with team members to solve complex problems, and provide valuable product and service information to customers.