Nordic Speaking Technical Advisor - Athens (Remote in Greece)

As a Nordic Speaking Technical Advisor at The House of Mercier, your primary responsibilities include providing outstanding technical support to Nordic-speaking clients through channels like phone, email, and chat. You will troubleshoot and resolve a variety of technical issues, educate customers on product features and best practices, and maintain accurate documentation of customer interactions. Additionally, collaborating with internal teams to address complex inquiries is crucial to delivering effective solutions.

To be considered for the Nordic Speaking Technical Advisor role at The House of Mercier, candidates should be fluent in a Nordic language such as Danish, Norwegian, Swedish, or Finnish, along with English. Prior experience in technical support or customer service is preferred. Strong analytical capabilities, excellent communication skills, and familiarity with customer support tools are highly valued, along with a passion for technology and a commitment to ongoing learning.

Nordic Speaking Technical Advisors at The House of Mercier enjoy a range of benefits, including private health insurance, a performance bonus, and a good monthly salary. Additionally, our employees benefit from two extra salaries per year and a fully paid relocation package, covering flights, transfers, and hotels for those applying from abroad. We also focus on training and development to ensure that our team members grow in their roles.

Yes, the Nordic Speaking Technical Advisor position at The House of Mercier is entirely remote, allowing you to work from the comfort of your home in Greece. This flexibility is designed to cater to the diverse needs of our team members while maintaining effective collaboration with virtual teams. You will have the tools and support necessary to thrive in this remote setting.

Success as a Nordic Speaking Technical Advisor at The House of Mercier relies heavily on strong communication and problem-solving skills. Additionally, having a solid understanding of technical issues, the ability to educate clients on product features, and analytical thinking are crucial. A positive attitude and willingness to continuously learn will also significantly contribute to your effectiveness in this role.

When answering this question, focus on specific roles where you delivered technical assistance. Discuss the types of issues you handled, the communication methods used, and how you ensured customer satisfaction. Highlight instances where your problem-solving skills made a significant impact.

In your response, emphasize your approach to empathy and active listening. Share an example of a challenging interaction and how you turned it around by proposing solutions and maintaining professionalism. Highlight your commitment to customer satisfaction.

Discuss the customer support tools and ticketing systems you are familiar with. Mention any specific software like Zendesk or Freshdesk, and explain how you used these tools to manage inquiries, document interactions, and improve service efficiency.

Talk about your strategies for time management and prioritization, such as creating to-do lists, assessing urgency, and using support system features to track open tickets. Provide an example where you successfully managed multiple tasks under pressure.

Share your passion for technology and helping people. Describe how solving problems and seeing customers satisfied with your service drives you. Offer examples to illustrate your enthusiasm and commitment to providing top-notch support.

Choose a technical topic relevant to the role and demonstrate your ability to simplify complex ideas. Explain how you would break down terminology and use analogies to help someone understand the concept effectively.

Discuss how you stay informed about product changes and industry trends, such as attending training sessions, reading product documentation, and participating in online forums. Emphasize the importance of being proactive in your knowledge acquisition.

Explain that it’s okay not to have all the answers immediately. Share your strategy for research, including consulting internal resources or collaborating with colleagues. Emphasize the importance of following up with the customer after obtaining the correct information.

Provide a specific example where you took extra steps to ensure a customer’s needs were met. Focus on the actions you took and the positive outcome. This shows your dedication to exceptional customer service.

Craft your answer to reflect your enthusiasm for the company’s mission, values, and the unique aspects of the Nordic Speaking Technical Advisor role. Reflect on how your skills and experience align with their needs and how you look forward to contributing to their success.