Nordic Speaking Technical Customer Service - Athens, Greece - job 1 of 2

As a Nordic Speaking Technical Customer Support Specialist at The House of Mercier, your core responsibilities will include providing exceptional technical assistance to Nordic-speaking clients through various channels like phone, email, and chat. You'll diagnose technical issues and ensure customer satisfaction by delivering effective solutions. Logging interactions and resolutions in the support database and contributing to support documentation in Nordic languages are also essential parts of your role. Follow-ups with customers to ensure their satisfaction post-resolution will complete your tasks.

To qualify for the Nordic Speaking Technical Customer Support Specialist role at The House of Mercier, candidates must be fluent in one or more Nordic languages (Danish, Norwegian, Swedish, or Finnish) and English. It's beneficial to have experience in technical support or customer service, along with excellent analytical and problem-solving skills. A strong technical background or experience with related technologies will also enhance your candidacy.

While previous experience in technical support or customer service is a plus for the Nordic Speaking Technical Customer Support Specialist role at The House of Mercier, it is not explicitly mandatory. However, strong communication skills, problem-solving abilities, and a customer-centric mindset are essential. Passion for technology and a willingness to learn will also be advantageous for potential candidates.

At The House of Mercier, Nordic Speaking Technical Customer Support Specialists can look forward to an attractive benefits package, including private health insurance, opportunities for training and development, and performance bonuses. You'll also receive a competitive monthly salary, two extra salaries per year, and a fully paid relocation package, which covers flight, transfer, and hotel needs for those moving to Athens.

The House of Mercier prioritizes creating a positive and supportive work environment for Nordic Speaking Technical Customer Support Specialists. This includes remote work opportunities to manage priorities effectively, access to ongoing training and development programs, and a collaborative culture that encourages communication and teamwork among all employees. The benefits package and performance incentives further enhance the work experience, promoting job satisfaction and professional growth.

When answering this question, highlight your past experiences in technical support roles, focusing on specific duties, challenges you’ve faced, and how you successfully resolved them. Relate your experiences to the responsibilities mentioned in the job description, emphasizing how your skills can directly benefit The House of Mercier.

Discuss your approach to managing difficult situations, such as active listening, empathy, and ensuring a solution-oriented mindset. Provide specific examples of challenging interactions and how your strategies led to positive outcomes. This shows your readiness to handle high-pressure scenarios effectively.

Detail how you assess urgency and importance when managing multiple queries. Mention any tools or techniques you've used to organize requests and communicate effectively with customers. Emphasizing your ability to remain calm under pressure and complete tasks efficiently will showcase your time management skills.

Mention any customer support tools or ticketing systems you’ve worked with, explaining how you leveraged them to improve efficiency and customer satisfaction. Discuss your ability to quickly learn new systems, which is important for adapting to The House of Mercier's specific technical environment.

Provide a structured response detailing the problem, your approach to troubleshooting, and the resolution you implemented. This not only showcases your technical knowledge but also your analytical skills and problem-solving abilities, which are key for the Nordic Speaking Technical Customer Support Specialist role.

Talk about the resources you utilize to stay informed, such as online courses, tech forums, or company training sessions. Demonstrating proactive learning reflects your commitment to professional growth and the importance you place on providing accurate, up-to-date support for customers.

Share your perspective on the importance of empathy, effective communication, and timely follow-ups in maintaining customer satisfaction. Highlight your belief that understanding a customer’s needs and building rapport can greatly influence their experience and loyalty.

Be honest and highlight specific aspects of the company or the role that appeal to you, such as their reputation, culture, growth opportunities, or alignment with your career goals. Showing genuine interest can engage your interviewers and illustrate your motivation.

Discuss your openness to constructive feedback and how you view it as an opportunity for growth. Share an example where you received feedback, implemented changes based on it, and the positive results that followed, reinforcing a growth mindset.

This is your chance to highlight unique skills or experiences that distinguish you. Whether it’s specialized technical knowledge, multilingual capabilities, or exceptional customer service stories, emphasize how these attributes will enhance your performance in the role at The House of Mercier.