Norwegian Speaking Customer Service Financial Sector - Remote in Greece - job 1 of 2

As a Norwegian Speaking Customer Service Representative at The House of Mercier, you'll primarily be responsible for delivering excellent customer service to Norwegian-speaking clients. This includes addressing their inquiries about financial products, resolving issues, and maintaining accurate records of customer interactions. You'll also collaborate with internal teams to provide timely solutions and stay informed about financial market trends.

To apply for the Norwegian Speaking Customer Service Representative position at The House of Mercier, you should be fluent in both Norwegian and English, both written and spoken. Experience in customer service, especially in the financial services sector, is preferred. Strong communication, interpersonal skills, and the ability to handle sensitive information professionally are essential for this role.

Yes, The House of Mercier offers the flexibility of remote work for the Norwegian Speaking Customer Service Representative position. This allows you to enjoy the comfort of working from Greece while providing exceptional support to our clients.

In your role as a Norwegian Speaking Customer Service Representative at The House of Mercier, you will assist clients with inquiries regarding financial products, services, and account management. You'll be their go-to person for resolving issues, providing assistance with transactions, and ensuring an overall positive experience.

Working with The House of Mercier as a Norwegian Speaking Customer Service Representative comes with a range of benefits, including Private Health Insurance, opportunities for training and development, a performance bonus, and a fully paid relocation package if applicable. Additionally, you will receive a competitive salary and two extra salaries each year, making it an attractive offer.

Handling difficult customers requires patience and empathy. Start by listening to their concerns without interrupting. Acknowledge their feelings and assure them that you are there to help. Use a calm and professional tone, and confidently provide solutions or escalate their issues when necessary to ensure they leave satisfied.

Think of a specific instance where you turned a challenging situation into a positive outcome. Describe what the issue was, the steps you took to understand the customer's needs, how you collaborated with other teams if needed, and what the result was. Highlight the skills you used and the positive feedback received.

To stay organized, I prioritize my tasks based on urgency and importance. I often use customer service software to track requests and follow-ups. Additionally, I keep a checklist and schedule regular times to review my progress, ensuring that I don't miss any critical inquiries and maintain excellent service levels.

I proactively keep myself informed about the latest financial products and services by following industry news, subscribing to financial newsletters, and participating in webinars. Moreover, I engage with colleagues to share knowledge and insights, ensuring I have the information I need to assist our clients effectively.

I admire The House of Mercier for its commitment to customer satisfaction and innovation in the financial sector. I see this Norwegian Speaking Customer Service Representative role as an opportunity to leverage my bilingual skills and my background in finance to help clients find solutions and feel valued.

In my previous customer service roles, I've used various CRM systems and customer support software such as Zendesk and Salesforce. I am also adept in communication tools including email and chat platforms, ensuring I can engage effectively with customers across different channels.

Share a specific anecdote where you took extra steps to assist a customer, such as staying late to resolve an issue or conducting additional follow-ups to ensure satisfaction. Emphasize the impact of your actions on the customer’s experience and your commitment to excellent service.

I ensure clear communication by using simple language and taking the time to explain any complex financial terms. I also practice active listening and ask the customer to recap what we've discussed to confirm their understanding, ensuring they feel comfortable and informed throughout the conversation.

Handling confidential information requires a high level of integrity and discretion. I adhere to all company policies regarding data privacy, ensuring that sensitive information is shared only with authorized parties and that I maintain confidentiality in all customer interactions.

Yes, I have experience in remote team environments where I’ve learned to communicate effectively through various virtual tools. I appreciate the flexibility remote work offers and am proactive about maintaining good communication with colleagues to foster collaboration and team spirit despite the physical distance.