Material Support Services Specialist- 20 Hours - Main Library

The primary responsibilities of a Material Support Services Specialist at Allen County Public Library include assisting various departments with the acquisition and retrieval of library materials. This role is vital in ensuring that items are efficiently organized and readily available for our community, supporting ACPL's mission of lifelong learning and discovery.

To qualify for the Material Support Services Specialist position at Allen County Public Library, candidates must demonstrate excellent customer service skills and pass the Dewey Decimal Skills Test. There are also specific requirements regarding availability and part-time work commitment; a passion for libraries and community service is a must!

The starting pay for the Material Support Services Specialist role at Allen County Public Library is $12.00 per hour, with potential for higher rates based on experience. Additionally, this part-time role offers various benefits, making it a competitive opportunity in the library sector.

Material Support Services Specialists at ACPL typically work from Tuesday to Friday, between the hours of 9 AM and 2 PM. Sundays and Mondays are off, allowing for a flexible part-time schedule that accommodates various lifestyles.

Allen County Public Library is committed to nurturing an inclusive workforce that reflects the diversity of the community it serves. ACPL actively recognizes, cultivates, and celebrates diversity by providing services, programs, and spaces that embrace all individuals, regardless of their identity, background, or socioeconomic status.

In answering this question, highlight specific instances from your past roles where you successfully addressed customer needs, resolved issues, or enhanced user experience. Emphasize your passion for promoting a positive environment that aligns with ACPL's commitment to service.

Consider discussing your approach to problem-solving, including remaining calm, listening to the issue, and finding a workable solution. Your answer should reflect a focus on empathy and an understanding of community needs, traits that ACPL values in its staff.

Focus on how libraries serve as a gateway to lifelong learning and provide vital resources and programs that empower individuals. Relate your answer back to ACPL's mission to enrich the community through discovery and education.

Discuss your organizational skills and ability to prioritize tasks effectively. Providing specific examples from previous experiences can help illustrate your capability, especially in a dynamic environment like a library.

Demonstrate your understanding of the Dewey Decimal System's principles and how it helps users locate materials. Mention the study guide and preparation resources available on the ACPL career site that will help you succeed in passing the skills test.

Your answer should emphasize the importance of understanding diverse needs and actively engaging with community members to ensure they feel welcome. Relate this to ACPL’s values on inclusivity and service.

Use the STAR method—Situation, Task, Action, Result—to outline a relevant example. Highlight your teamwork skills and how it aligns with the collaborative culture at ACPL.

Explain your willingness to find out the information by using available resources or consulting colleagues. This shows you are solution-oriented and dedicated to assisting patrons effectively.

Discuss the integral role that technology plays in enhancing library services and accessibility. Mention specific examples of tools or programs you’re familiar with that align with ACPL's offerings.

Share your genuine enthusiasm for ACPL's mission and your desire to contribute to the community. Highlight specific programs or initiatives that resonate with you, emphasizing your commitment to enriching lives through library services.