Norwegian Speaking Customer Service for Global Technology Leader - Athens, GR

As a Norwegian Speaking Customer Service Representative at The House of Mercier, your responsibilities will include delivering high-quality support to Norwegian-speaking clients via phone, email, and chat. You'll assist in inquiries regarding products and services, troubleshoot technical problems, and maintain comprehensive documentation of customer interactions. Collaborating with cross-functional teams will also be a key part of resolving complex inquiries efficiently.

To be successful in the Norwegian Speaking Customer Service role at The House of Mercier, candidates should be fluent in both Norwegian and English. Experience in customer service, especially within the technology sector, is preferred. Excellent communication and problem-solving skills, along with a customer-oriented mindset and familiarity with customer service tools, will serve you well in this role.

At The House of Mercier, we value continuous growth and learning. As a Norwegian Speaking Customer Service Representative, you’ll participate in training sessions to enhance your product knowledge and service skills. In addition to this, we provide performance bonuses and opportunities for further career advancement within our global organization.

The House of Mercier offers a comprehensive relocation package for Norwegian Speaking Customer Service Representatives. This includes fully paid flight, transfer assistance, and hotel accommodations, ensuring a smooth transition as you move to the beautiful city of Athens, Greece.

Beyond a competitive salary, The House of Mercier provides a robust benefits package for Norwegian Speaking Customer Service Representatives, including private health insurance, two extra salaries per year, a performance bonus, and opportunities for training and development. We aim to create a supportive environment where our employees can thrive.

When dealing with a frustrated customer, it's important to remain calm and empathetic. Listen actively to their concerns without interrupting, validate their feelings by acknowledging their frustration, and assure them that you're there to help. Offer solutions based on their issue and follow up to ensure their satisfaction. Examples of successful resolutions can also demonstrate your experience.

Be ready to share a specific instance where your problem-solving skills led to a successful outcome. Outline the issue, how you approached troubleshooting, and the steps you took to resolve it. Highlight how your actions improved customer satisfaction and your learnings from the experience.

Consider mentioning specific customer service tools and CRM systems you've used in previous roles. Discuss how these tools helped you manage customer inquiries effectively and streamline communication. Providing examples of your success using these tools can bolster your response.

Explain your approach to time management and prioritization. Describe techniques you use, like focusing on urgent issues first or categorizing tasks based on complexity. Providing an example from past experiences where effective prioritization led to improved customer service can strengthen your response.

Excellent customer service is all about understanding and meeting customer needs effectively. It's important to be attentive, empathetic, and knowledgeable. Examples of your own experiences creating positive interactions with customers can illustrate your understanding of excellent service.

In a rapidly changing tech landscape, staying informed is crucial. Discuss strategies like participating in training sessions, regularly reading product updates, and collaborating with colleagues in different teams. Emphasizing your commitment to learning shows you're proactive and engaged.

If you're ever unsure about a solution, it's wise to admit that and let the customer know you will find the answer quickly. Show that you value transparency by explaining how you'll follow up or connect them with someone who can help. Providing accurate information is key to maintaining trust.

Share instances where you successfully collaborated with teammates while working remotely. Discuss tools you’ve used for communication, how you shared updates or completed tasks, and how you overcame challenges to maintain team cohesion and achieve goals.

Provide a detailed example of a situation where you exceeded customer expectations. Discuss the customer’s initial request, the additional steps you took to enhance their experience, and the positive feedback you received. This showcases your commitment to exceptional service.

Discuss the importance of being concise and ensuring clarity, regardless of whether you’re communicating via phone, email, or chat. You might share techniques such as summarizing information for customers and checking for understanding. Providing examples from past roles will illustrate your ability to adapt your communication style.