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Customer Service Rep(07842) - 3001 N Sepulveda Blvd

Job Description

You were born to be the boss. We know. You get up in the morning and you make sure everyone else in the house is doing what they need to do. Then you go to work and you make sure that everyone there is doing what they need to do, even your boss. You just do that because you've always done it. Well maybe it's time you moved up. You want to be the boss? Well now's your chance - Domino's Pizza is hiring bosses. It's a tough job, one that needs a natural like you. Of course, you'll need some skills - judgment, math and the ability to multitask.

You'll be working for a company that's fun and flexible. Not to mention, it's work experience you're going to use for a long time to come. You've had our pizza delivered to you, now help us be the best in pizza delivery. Go on, boss, show us what you've got. Apply now!

JOB REQUIREMENTS AND DUTIES

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew.

In addition: Staffing, Paperwork, Cost Controls, Cash control, Food management, Work to a Schedule, Perfect Image and adherence to standards, Great Customer Service, Attendance & punctuality, Transportation to/from work, Store cleanliness, Marketing, Profitability.

ADVANCEMENT

Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.

DIVERSITY

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.

SUMMARY STATEMENT

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!

QUALIFICATIONS

General job duties for all store team members:

Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.

Training

Orientation and training provided on the job.

Communication Skills

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

Essential Functions/Skills

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Competitive pay and benefits offered based on experience, and possible monthly bonus potential is offered to Assistant Managers that are on the track to become a General Manager.

Still interested?

Job Duties
• Operate all equipment. • Stock ingredients from delivery area to storage, work area, walk-in cooler. • Prepare product. • Receive and process telephone orders. • Take inventory and complete associated paperwork. • Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen.
Work Conditions
EXPOSURE TO: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from over up to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on the telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.
TEMPERMENTS: The ability to direct activities, perform repetitive tasks, work along and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
STANDING: Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 48”.
WALKING: Walking is generally in short distances for short durations.
Delivery personnel must travel between the store and the delivery vehicle and from the delivery vehicle to the customer’s location.
SITTING: Paperwork is normally completed in an office at a desk or
table.
LIFTING: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’. Cases are usually lifted from floor and stacking onto shelves up to 72” high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried form the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
During delivery, carry pizzas, sides, and beverages while performing “walking” and “climbing” duties.
DRIVING: Deliver pizzas within a designated delivery area. A team member may make several deliveries per shift.
PUSHING: Pushing is performed to move trays which are placed on dollies. A stack of trays on a dolly is approximately 24”-30” and requires a force of up to 7.5 pounds to push. Trays may also be pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
During delivery of product, navigation of five or more flights of
stairs may be required.
STOOPING/BENDING: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 40-45 seconds at a time, repeated continuously during the day. Forward bending is also present at the front counter when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to clean low areas.
REACHING: Reaching is performed continuously; up, down, and forward. Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
HAND TASKS: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing a pizza from an the oven., and when using the rolling cutter. Frequent
and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

MACHINE, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(07842) - 3001 N Sepulveda Blvd, Domino's

If you're ready to step into a role where leadership meets exceptional customer service, look no further than the Customer Service Rep position at Domino's Pizza located at 3001 N Sepulveda Blvd in Manhattan Beach, CA! Here, we believe that you have the potential to shine like a star. As a Customer Service Rep, you'll take charge during your shift, ensuring everything runs smoothly while delivering a fantastic experience for our customers. Your day will encompass various tasks such as maintaining cost and inventory controls, overseeing cash management, and most importantly, setting the standard for excellent customer service. You'll work in a fun and flexible environment that values team dynamics and personal growth. And guess what? This position is more than just a job; it’s a gateway to numerous career advancement opportunities, from becoming a General Manager to possibly owning your own franchise! We’re committed to diversity and creating a welcoming atmosphere for everyone. So, if you're looking to kickstart a fulfilling career with a well-loved brand, don’t hesitate and apply now to make your mark in the pizza delivery world!

Frequently Asked Questions (FAQs) for Customer Service Rep(07842) - 3001 N Sepulveda Blvd Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your key responsibilities include managing store operations during your shift, handling cash and inventory control, ensuring adherence to policies and procedures, and providing top-notch customer service. You'll also be involved in staffing, training, and maintaining store cleanliness, all while setting a great example for your team.

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What qualifications do I need to work as a Customer Service Rep at Domino's Pizza?

To become a Customer Service Rep at Domino's Pizza, you should possess strong communication skills, an ability to perform basic math, and a knack for multitasking. Previous experience in a food service or retail environment can also be beneficial. Most importantly, you'll need to embody the values of teamwork, customer service, and dedication.

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What opportunities for advancement are available for Customer Service Reps at Domino's Pizza?

At Domino's Pizza, many of our Customer Service Reps have transitioned into higher roles, such as General Managers and even franchise owners. The company values internal growth, and we offer training programs and support that empower you to climb the career ladder based on your performance and interest.

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How is the training process for a Customer Service Rep at Domino's Pizza?

When you join as a Customer Service Rep at Domino's Pizza, you'll receive comprehensive on-the-job training. This includes understanding our operations, customer service techniques, and equipment use, ensuring you're well-prepared for your responsibilities. You'll have the guidance of experienced team members so you can confidently jump right in!

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What is the work environment like for a Customer Service Rep at Domino's Pizza?

The work environment for a Customer Service Rep at Domino's Pizza is dynamic and positive. You will work with a friendly team in a fast-paced kitchen and customer service area, tackling challenges together while maintaining a fun atmosphere. We emphasize teamwork, diversity, and hard work, making it an enjoyable place to grow your career.

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Common Interview Questions for Customer Service Rep(07842) - 3001 N Sepulveda Blvd
What does excellent customer service mean to you as a Customer Service Rep?

Excellent customer service involves actively listening to customer needs, ensuring their orders are accurate, and creating a welcoming environment. As a Customer Service Rep, aim to exceed customer expectations by being friendly, helpful, and prompt in resolving any issues.

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Can you describe a challenging situation you've faced in customer service and how you handled it?

In customer service, challenges can arise unexpectedly. Describe a specific situation where you resolved a customer complaint, explaining the steps you took to understand their issue, communicate effectively, and provide a satisfactory solution. Highlight your problem-solving skills and calm demeanor.

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How do you manage multiple tasks during a busy shift?

Managing multiple tasks requires strong organizational skills and the ability to prioritize. Share your methods of assessing tasks, focusing on high-impact activities first, and maintaining communication with team members to ensure everything flows smoothly.

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What experience do you have that makes you a good fit for the Customer Service Rep position at Domino's?

Share any previous experience in customer service roles where you developed relevant skills such as communication, teamwork, and multitasking. Highlight your enthusiasm for working in a fast-paced environment and your passion for delivering great service.

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How do you handle stress during peak hours in a restaurant environment?

Explain how you manage stress by staying focused, maintaining a positive attitude, and using time management techniques. Emphasize how teamwork and communication with coworkers can ease the pressure during busy shifts.

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What do you consider key qualities for a successful Customer Service Rep at Domino's?

Focus on attributes like effective communication, adaptability, a positive attitude, and a strong work ethic. Discuss how these qualities contribute to both team success and customer satisfaction.

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How would you promote teamwork within the team at Domino's?

Promoting teamwork can be achieved by encouraging open communication, recognizing each team member's contributions, and fostering a supportive environment where everyone feels valued. Mention activities or initiatives you could propose to strengthen team bonds.

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Can you provide an example of how you've gone above and beyond for a customer?

Share a specific example where you took extra steps to help a customer, whether it was providing a special accommodation or ensuring an issue was resolved. This reflects your commitment to customer satisfaction and showcases your initiative.

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What strategies do you use for managing inventory and cost control?

Discuss your familiarity with inventory systems, proper stock management, and cost-effective practices. Emphasize your attention to detail and how you can implement strategies to keep inventory levels optimal and maintain profitability.

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Why do you want to work at Domino's Pizza?

Express your passion for working in a customer-focused environment and your admiration for Domino's as a brand that values team members and offers growth opportunities. Your excitement for the pizza industry and dedication can positively impact your application.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
January 1, 2025

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