Job details

Polish Speaking Customer Experience Associate - Remote in Greece

The House of Mercier is excited to announce a fantastic opportunity for a Polish Speaking Customer Experience Associate to join our remote team in Greece. In this role, you will be the first point of contact for our Polish-speaking customers, delivering exceptional service from the comfort of your home. Your key responsibilities will include managing customer inquiries, resolving issues, and ensuring a smooth experience that reflects our commitment to quality. If you are passionate about providing outstanding customer service and thrive in a remote work environment, we would love to have you on our team!

Responsibilities

Engage with Polish-speaking customers through phone, email, and chat to address their inquiries and concerns.
Deliver accurate information about our products and services to enhance customer satisfaction.
Effectively handle customer complaints and work towards positive resolutions.
Collaborate with team members to improve service quality and efficiency.
Maintain detailed records of customer interactions and feedback for continuous improvement.
Participate in ongoing training to enhance product knowledge and customer service skills.
Contribute to fostering a customer-centric culture within the remote team.

Fluency in Polish and English, both written and spoken; knowledge of additional languages is a plus.
Experience in customer service or a related field is preferred.
Strong communication and interpersonal skills.
Ability to work independently and effectively manage time in a remote setting.
Familiarity with CRM systems and digital communication tools.
Excellent problem-solving abilities with a focus on customer satisfaction.
A proactive attitude and a desire to learn and grow within the organization.