Job details

Polish Speaking Customer Support Representative - Athens, Greece

The House of Mercier is proud to announce an opening for a Polish Speaking Customer Support Representative in Athens, Greece. In this vital role, you will serve as a key point of contact for our Polish-speaking customers, delivering outstanding service and support as they engage with our luxury products and services. Your language skills and commitment to excellence will play an essential role in creating a memorable customer experience.

Responsibilities

Assist customers in Polish through various communication channels, including phone, email, and live chat, ensuring inquiries about our luxury offerings are addressed promptly and accurately.
Guide customers through the order process, provide product details, and answer any questions they may have to facilitate a seamless purchasing experience.
Handle and resolve customer complaints with professionalism, striving to turn challenges into opportunities for building customer loyalty.
Maintain detailed records of customer interactions to ensure a high level of service and to inform future customer touchpoints.
Work closely with team members and other departments to enhance service quality and meet shared objectives.
Stay informed about product knowledge, promotional efforts, and industry developments to effectively assist and advise customers.
Participate in ongoing training initiatives to continuously improve customer service skills and product knowledge.

Fluency in Polish and English, both written and spoken.
Prior experience in customer support, particularly in the luxury or premium retail sector, is highly desirable.
Excellent communication and listening skills with a strong orientation towards customer satisfaction.
Able to identify and solve problems efficiently, providing effective solutions to customer inquiries.
Genuine interest in luxury products and a good understanding of the retail customer experience.
Self-disciplined, capable of working independently in a remote environment.
Strong organizational skills, attention to detail, and ability to manage multiple tasks simultaneously.