Polish Speaking Freelance Chat Moderator - Work Remote

The House of Mercier is thrilled to offer an opportunity for a Polish Speaking Freelance Chat Moderator to join our remote team. In this vital role, you will be responsible for moderating live chat interactions, ensuring that conversations remain engaging, respectful, and in line with community standards. Your fluency in Polish will be key to fostering meaningful connections with users and providing assistance as needed. If you are passionate about online communities and enjoy facilitating insightful discussions, we would love to have you!

Responsibilities

• Moderate live chat sessions to uphold community standards and guidelines.
• Engage with users in Polish, promoting a supportive and constructive chat atmosphere.
• Quickly identify and address inappropriate behavior or content.
• Assist users with queries related to chat policies and community practices.
• Collaborate with fellow moderators to enhance moderation strategies and overall user experience.
• Monitor chat trends and report on community feedback or recurring issues.
• Participate in training sessions to stay informed about best practices and community updates.

• Fluency in Polish with strong written and verbal communication skills.
• Proficient in English; knowledge of additional languages is an advantage.
• Prior experience in chat moderation, customer service, or a similar role is preferred.
• Strong attention to detail and ability to effectively manage live discussions.
• Excellent critical thinking and problem-solving abilities.
• Familiarity with chat moderation tools and online platforms.
• Able to work independently in a remote setting and manage a flexible schedule.
• Must be eligible to work as a freelancer.

• The opportunity to work from the comfort of your home. A perfect work-life balance.
• Being part of a multicultural team with a diverse background.
• A long term commitment with the opportunity for progression.
• Various incentive and bonus payout structures based on performance and time.
• Personalized training with access to our web based knowledge library.