Polish Speaking Technical Customer Agent - Athens, Greece

As a Polish Speaking Technical Customer Agent at The House of Mercier, your responsibilities will include delivering high-quality technical support to Polish-speaking clients through phone, email, and chat. You will diagnose and resolve technical issues, document customer interactions, guide users through product features, collaborate with technical teams for complex queries, and contribute to Polish-language support materials. Follow-ups to ensure satisfaction after issue resolution will also be an important part of your role.

To thrive as a Polish Speaking Technical Customer Agent at The House of Mercier, you should be fluent in both Polish and English, with strong oral and written communication skills. A prior background in technical support or customer service can be advantageous, alongside strong analytical and problem-solving abilities. You should also have a basic understanding of technical products and experience with customer support software, as well as the ability to work independently in a remote setting.

Absolutely! At The House of Mercier, we prioritize the growth and development of our employees. As a Polish Speaking Technical Customer Agent, you will receive comprehensive training to ensure you are fully equipped with the necessary skills and knowledge to succeed in your role. We believe that ongoing development is key to delivering outstanding customer service.

As a Polish Speaking Technical Customer Agent at The House of Mercier, you can expect an attractive benefits package, including private health insurance, a training and development program, a performance bonus, and a good monthly salary. Additionally, we offer two extra salaries per year and a fully paid relocation package, encompassing flight, transfer, and accommodation, to make your transition a smooth one!

The House of Mercier understands the unique challenges of working remotely and provides robust support for its employees. As a Polish Speaking Technical Customer Agent, you will benefit from flexible work arrangements, access to customer support software, and clear communication channels with your team. We focus on fostering an engaging work culture, ensuring that you have the necessary tools and resources to thrive while working remotely.

In your response, focus on the specific challenge you faced, the steps you took to diagnose the problem, and how you ultimately resolved it. Mention any tools, resources, or collaboration you utilized, and highlight the positive outcome for the customer.

Discuss your approach to time management and organization. Emphasize the importance of assessing the urgency and impact of each inquiry, and give examples of tools or methods you use to stay on top of tasks while ensuring excellent customer service.

Explain your perspective on effective technical customer support, focusing on strong communication, active listening, thorough troubleshooting, and the ability to educate customers. Providing empirical examples or philosophies that guide your practice will strengthen your answer.

In your answer, showcase your ability to empathize with the customer’s perspective, using techniques to calm them down and reassure them that you will support them. Highlight your communication skills and problem-solving abilities in navigating the conversation towards a positive resolution.

List any customer support or ticketing systems you've previously worked with, such as Zendesk or Freshdesk. Briefly describe how you've utilized these tools for managing customer inquiries and enhancing customer satisfaction.

Share your methods for staying updated with the latest technology trends, such as subscribing to industry publications, attending webinars, participating in online courses, or following influencers in the tech sphere. Demonstrating a proactive approach will highlight your commitment to ongoing learning.

Discuss an experience where you worked closely with a technical team, focusing on the issue that required collaboration, how you communicated effectively to resolve it, and the overall outcome. This will showcase your teamwork and communication skills.

Reflect on your passion for helping customers and your interest in technology. Discuss what attracted you to The House of Mercier specifically, such as its reputation, culture, or career advancement opportunities, and connect it to your professional growth.

Outline a scenario where you faced a time-sensitive learning challenge. Highlight how you approached the task, the strategies you employed to learn efficiently, and how you applied that knowledge to assist customers effectively.

Describe your process for documenting customer interactions, emphasizing the importance of accuracy and thoroughness. Mention any specific practices you follow, such as using predefined templates or regular reviews, to maintain high documentation standards.