Building Environmental Services Technician (Overnight)

As a Building Environmental Services Technician at The Mather, your primary responsibilities will include conducting thorough inspections of the property, monitoring all access points, and ensuring compliance with safety protocols. You'll handle emergency responses, enforce policies, provide customer service to residents and visitors, and document incidents and inspections accurately. Your vigilance in observing and addressing any security or safety risks will be essential.

To apply for the Building Environmental Services Technician role at The Mather, you should possess a high school diploma or equivalent, along with 2-3 years of relevant experience in public safety or security. You need to be at least 21 years old, proficient in English, and have experience working with older adults. Proficiency with digital devices and basic Microsoft Office applications is also required.

The Building Environmental Services Technician plays a crucial role in maintaining safety and security at The Mather by conducting regular property inspections, responding to emergencies, and monitoring surveillance systems. Your proactive approach ensures that any potential hazards or violations are addressed promptly, helping create a secure environment for residents and staff alike.

While it's not strictly mandatory, having previous experience in security or a related field is highly beneficial for the Building Environmental Services Technician position at The Mather. This experience equips you with the skills to handle emergencies effectively, perform inspections, and communicate with various stakeholders, enhancing your ability to safeguard the community.

A typical shift for a Building Environmental Services Technician at The Mather involves conducting scheduled inspections, addressing any safety concerns, monitoring surveillance systems, and providing exceptional customer service. You'll also be responsible for responding to emergencies, documenting incidents, and ensuring compliance with facility policies, all while contributing to a positive environment for residents.

When faced with multiple emergencies, I prioritize tasks based on urgency and impact. I ensure that life-threatening situations are addressed first, and I remain calm while coordinating with my team to manage lesser emergencies concurrently. Clear communication and effectively delegating tasks are key to handling such situations efficiently.

In a previous position, I encountered an unauthorized individual attempting to access the building. I calmly approached the person, identified myself, and asked for their purpose. After determining they were not a resident, I requested they leave while notifying management. This experience taught me the importance of clear communication and maintaining professionalism under pressure.

To ensure the accuracy of incident reports, I document events in real-time, noting down all relevant details such as time, location, and individuals involved. After gathering all facts, I review the report for clarity and completeness before submitting it, ensuring it is factual and serves as a reliable record for future reference.

I approach property inspections systematically by creating a checklist of areas to verify, ensuring I cover both interior and outdoor spaces. I remain vigilant for any potential safety hazards while utilizing tools like barcode scanners to streamline the process, enabling accurate and thorough assessments.

I am drawn to the role of a Building Environmental Services Technician at The Mather because of the organization's commitment to providing a safe and welcoming environment for older adults. I appreciate The Mather's emphasis on community engagement, and I want to contribute through my skills and passion for public safety in a place that values well-being.

When dealing with difficult residents or visitors, I focus on active listening and empathy, allowing them to express their concerns. I stay calm and address the issue respectfully, aiming for a resolution while ensuring compliance with facility policies. My goal is to maintain a positive environment even in challenging situations.

Teamwork is vital as a Building Environmental Services Technician. Effective communication between shifts and collaboration with colleagues ensures that safety protocols are consistently enforced. By working together, we can better assess and address potential security issues, enhancing the overall safety of The Mather community.

Essential safety protocols include regular property inspections, accurate incident reporting, and comprehensive emergency response plans. Additionally, the safeguarding of access points and monitoring CCTV are critical for maintaining a secure facility. I believe ongoing training and awareness are key to effectively implementing these protocols.

I stay updated on safety regulations and best practices by participating in training sessions, reading relevant industry publications, and engaging with professional networks. Continuous education is important in the safety and security field, ensuring I am equipped with the latest knowledge to protect our community effectively.

The most important quality for a Building Environmental Services Technician is attention to detail. Being vigilant allows us to identify potential hazards and respond accurately in emergencies. Coupled with strong communication skills, it ensures safe interactions with residents and effective teamwork.