Store Auditor for Baltics

As a Store Auditor at H&M, your key responsibilities include conducting thorough store audits, ensuring compliance with safety and security protocols, and collaborating closely with store management to enhance overall operational efficiency. You will also be responsible for supporting inventory processes, identifying training needs for the security team, and implementing strategies to reduce shrinkage. Your strategic planning skills will ensure that audits are conducted in line with store classifications, and you'll be communicating essential findings promptly to relevant managers.

To qualify for the Store Auditor position at H&M, you should possess good communication skills, be well-organized, and have a problem-solving mindset. Familiarity with safety and security protocols is essential, as well as experience with POS routines and Office 365 tools. A good command of both written and spoken English is required to effectively communicate with diverse store teams, and having a passion for supporting colleagues in maintaining a safe working environment is crucial.

H&M is committed to the personal and professional growth of its employees, including Store Auditors. Through our extensive onboarding program and continuous internal training, you will have opportunities to develop your skills and advance in your career. With over 70% of recruitment processes being internal, there is a strong potential for upward mobility within the company. Regular feedback and development discussions with your manager will also contribute to your continuous growth as a professional.

H&M offers a comprehensive benefits package for its Store Auditors, including a staff discount on all H&M Group brands, access to personal development platforms like LinkedIn Learning, and participation in our H&M Incentive Program. You can also expect a stable employment contract, a hybrid work model, and opportunities for personal growth through structured feedback and training, alongside competitive perks that vary by local markets.

The work environment for a Store Auditor at H&M is collaborative and dynamic. As part of the Security Department, you'll work closely with various teams across the organization, emphasizing open communication and teamwork. Encouragement for a diverse workplace fosters creativity and innovation, directly impacting how challenges are approached and resolved. H&M's commitment to an inclusive culture ensures that every employee feels valued and empowered to contribute.

In your answer, highlight specific past experiences with safety audits or compliance checks, discussing the methods you used to ensure adherence to protocols. Be sure to connect how these experiences make you a suitable candidate for the Store Auditor role at H&M, showcasing your understanding of the importance of maintaining a secure environment.

Explain that you would approach the situation with empathy and open communication. Discuss how you'd educate the team on the importance of these procedures and try to understand their concerns, offering support and solutions to ensure compliance. Emphasize your ability to motivate and inspire others, aligning with H&M's philosophy.

Provide a specific example of an audit you conducted, detailing the process you followed, the challenges encountered, and how you overcame them. Be sure to include the positive outcomes of the audit and how your actions contributed to improving the safety or operational standards of the store.

Discuss some of your analytical skills and practical approaches to shrinkage reduction. Highlight techniques such as improved training for store teams, regular audits, and collaboration with management to develop effective loss prevention strategies. Relate your strategies to the goals of H&M’s Loss Prevention Strategy.

Explain your organizational skills and how you would assess store classifications to prioritize your audit schedule. Mention tools you might use for task management, ensuring that each audit receives due attention while still meeting deadlines.

Emphasize that effective communication is critical in the Store Auditor role, both in delivering audit findings and in ensuring that teams understand and adhere to security protocols. Discuss your proactive approach to communication and how it contributes to a culture of safety and compliance at H&M.

Describe your commitment to continuous learning. This may involve following industry news in safety practices, participating in training sessions provided by the company, and engaging with resources available through platforms like LinkedIn Learning designed to keep employees informed and compliant.

Share a real-life scenario where your keen observation or audit led to identifying a potential security issue. Detail the steps you took to address the risk and how your actions helped to safeguard the store, reinforcing the importance of vigilance in the Store Auditor role.

Discuss your passion for creating safe environments and helping teams succeed. Share how you find fulfillment in contributing to the overall operational success of a brand like H&M through effective security measures and audits.

Articulate your admiration for the H&M brand, its values, and commitment to inclusivity. Describe how H&M's focus on employee development aligns with your career goals, and express your enthusiasm for being part of a company that prioritizes safety for both employees and customers.