Part-time Leasing Consultant

As a Part-time Leasing Consultant at The REMM Group, you will take on numerous responsibilities, including conducting engaging property tours and assisting potential tenants in finding their perfect apartment home. In addition, you will be responsible for maintaining accurate records of leasing activities using software such as Yardi and RentCafe. Your role also includes responding to inquiries promptly through various communication channels—phone, email, and in-person—while providing exceptional customer service and addressing resident service requests.

To be considered for the Part-time Leasing Consultant position at The REMM Group, candidates must have prior apartment leasing experience and a minimum of three years in multifamily property management. Additionally, proficiency with Yardi and RentCafe software is preferred, and excellent customer service skills are essential. Reliable transportation and strong operational skills in budget sales and marketing are also important to succeed in this role. Attention to detail and the ability to multitask will greatly aid your performance in a fast-paced environment.

The work schedule for the Part-time Leasing Consultant position at The REMM Group is Tuesdays, Fridays, and Saturdays, from 9 AM to 6 PM. This part-time schedule is designed to offer flexibility, allowing you to maintain a healthy work-life balance while being a valuable asset to our team in Riverside, California.

The REMM Group provides a comprehensive benefits package to its Part-time Leasing Consultants, which includes a competitive salary and commission structure, medical, dental, and vision insurance, and opportunities for career growth within the property management industry. Additionally, team members enjoy paid time off, holiday pay, 401K benefits, and referral bonuses. We also provide various lifestyle discounts and corporate perks to promote a fulfilling work environment for our employees.

At The REMM Group, we prioritize the growth and development of our employees, including Part-time Leasing Consultants. We offer comprehensive training programs and mentorship opportunities that enable you to expand your skill set and advance your career in the property management field. Our commitment to fostering a supportive team environment allows you to make valuable professional connections while working towards your career goals.

When answering this question, highlight your organizational skills. You could mention how you maintain a to-do list or utilize scheduling software to prioritize tasks based on urgency and tenant needs. This demonstrates your ability to handle the busy environment within property management while ensuring excellent customer service.

Discuss your approach to creating rapport with potential tenants, such as actively listening to their needs, presenting relevant apartment features, and finding shared interests to build a connection. This reflects your customer service-oriented mindset, which is crucial for a leasing consultant at The REMM Group.

Provide a specific scenario where you effectively resolved a conflict, showcasing your problem-solving skills and how you maintained professionalism. Emphasize the steps you took to ensure the resident felt heard and how you worked towards a mutually agreeable solution.

Share your experience with Yardi and RentCafe or similar software, detailing how you have used these tools to track leasing activities, manage tenant information, and streamline communication within the property management team. This highlights your technical skills that are essential for the role.

Explain your methods for researching local market trends, such as following industry news, networking with other professionals, or utilizing market analysis reports. This demonstrates your proactive approach in understanding competitive pricing and trends to enhance leasing performance.

Discuss key customer service principles such as empathy, responsiveness, and clarity in communication. Relate these principles to your approach in assisting prospects and residents, emphasizing how they align with The REMM Group's commitment to exceptional service.

Outline your techniques for multitasking, perhaps by using checklists or prioritizing urgent tasks. Share examples where your attention to detail directly impacted a positive leasing experience, showcasing your strong organizational skills.

Research The REMM Group's core values and accomplishments, highlighting aspects like team culture, awards, and workplace recognition. Express your admiration and why you believe these elements are essential in fostering employee satisfaction and customer loyalty.

Explain your approach to addressing resident concerns, including active listening, validating their feelings, and outlining steps to resolve issues. This reflects your commitment to creating a positive living environment and your skills in conflict resolution.

Share your passion for helping people and building lasting relationships. Discuss how positive interactions and successful placements in the community motivate you. This aligns with The REMM Group's emphasis on making a positive difference in residents' lives through effective leasing processes.