Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Account Supervisor image - Rise Careers
Job details

Account Supervisor

The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love.

By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validated. 

Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love – we methodically engineer it throughout the consumer journey. That’s how we activate the synergistic power of brand building and performance marketing. 

Engineering Brand Love through the courageous ambitions of our people and our clients.

The agency has significant momentum and we’re still growing. Come join our team!

SUMMARY

We are looking for a smart, experienced, and motivated Account Supervisor to join our San Diego team. 

The Account Supervisor is responsible for overall agency service and activities on one or more client accounts. They provide strategic input, drive tactical planning, and supervise the client scope(s) of work and assigned account team, while building positive client relationships and fostering trust, respect and confidence. 

This is a hybrid work from home/office position (in-office attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego, CA

At The Shipyard, we know that it's your unique talents, backgrounds, and perspectives that make you who you are, just like our team, who come from various career paths and experiences. We believe we can't be truly diverse without you bringing your most authentic self to the agency.

Studies show that people from marginalized communities may not always apply for positions if they don't meet every single requirement in a job posting. At The Shipyard, we encourage you to apply even if you don't meet all the requirements. We believe that your passion for what we stand for — our values and purpose — is just as important as meeting every checkbox. 

WHAT YOU’LL DO

You will activate, develop, implement and measure client bodies of work while being an integral contributor to the success of each client’s business.  

Business Leadership  

  • Be immersed in the client’s business and continually cultivate category knowledge  
  • Serve as a thought leader on the client’s business and category, working in partnership with Account Director and strategy team to apply ongoing diagnostics (e.g., track and apply trends, competitive, etc.) and deliver fresh fodder for ideas and agency points of view  
  • Collaborate with Account Director on annual account planning for assigned account(s) 
  • Contribute to annual/bi-annual client business reviews for assigned account(s) to continually align core team(s), preempt issues and advance new thinking 
  • Build strategic ambidexterity: delivering today and leading tomorrow – align strategic efforts across all departments and execution groups to provide the client with a cohesive and measurably successful program of work today while simultaneously leading tomorrow  
  • Support Account Director with onboarding new team members to client business for assigned account(s) 
  • Provide Account Director with regular business health updates 
  • Campaign reporting: work with internal teams to provide campaign insights & optimizations  

Financial Management 

  • Support Account Director on all aspects of financial management, including development of annual scopes of work and compensation proposals, contract amendments, client financials, annual client revenue forecasting, and client margins/profitability 
  • Responsible for client billing and budget supervision, ensuring timely and accurate client financial deliverables  
  • Provide weekly client revenue forecast updates to Finance team  
  • Partner with Account Director to actively identify white space opportunities for organic growth 
  • Identify scope creep & escalate to Account Director

Relationship Management  

  • Be immersed in the client’s brand(s), business goals, opportunities, and challenges in order to serve as an indispensable extension of the client's team 
  • Develop and nurture trusted advisor relationships externally with the client team, including key decision makers, directors and managers, and internally with the agency team across disciplines/departments 
  • Be a role model on what it means to be a positive, proactive, and productive member of the Account Management team  
  • Provide mentorship and guidance to Account Management direct reports helping to develop their client savvy, problem-solving and leadership skills 
  • Contribute to a culture of ownership and accountability  

Cross-Functional Scope of Work Facilitation 

  • Collaborate cross-functionally across agency disciplines/departments to develop innovative solutions and comprehensive strategic communications plans for clients 
  • Develop and/or support development of comprehensive but concise client input, media and execution briefing documents collaborating with and securing buy-in from respective agency team members  
  • Partner with Project Management team to ensure the client’s program of work is being developed in accordance with the vision set out in the plan, and is on time and on budget 
  • Lead client presentations to ensure the work is presented strategically and in the best light; be prepared with the agency’s recommendation or POV  
  • Complete agency administrative activity including time recording, goals progress, peer feedback, and performance reviews in a timely manner 

WHAT YOU’LL BRING

Experience

  • 6-8 years of senior Account Management experience, including supervising/directing teams 
  • Proven success in nurturing and growing client relationships 
  • Proven ability to deliver solutions that grow client business, and in turn grow the agency’s business 
  • Demonstrated ability to take initiative, make independent decisions, and proactively prioritize 
  • Training in creating SOWs, proposals, and project briefs that drive exceptional outputs and performance 

Skills

  • Strategic thinker with proficiency in digital marketing concepts  
  • Ability to communicate, present, and influence credibly and effectively at all levels of a client’s organization, including executive and C-level 
  • Strong attention to detail and accuracy 
  • Excellent listening and negotiation skills 
  • Ability to inspire people and work effectively, proactively, and collaboratively within a cross-functional team setting 
  • Capacity to multitask and transition quickly and effectively between clients and projects 
  • Approachable, flexible, and adaptable to change 

Characteristics

  • An innate curiosity for innovating, problem-solving and connecting the dots 
  • An interest in contributing to process evolutions and internal foundation-building 
  • A passion for data analytics and strategic insights to drive marketing decisions 
  • Proactive mindset and interest in providing clients with solutions to challenges they haven’t properly identified yet 
  • Willingness to travel as needed 

WHAT YOU’LL GET

  • The overall target range of base compensation for this role is $97,300 - $118,00. Compensation offered will be determined by additional factors such as location and experience.
  • Open PTO
  • 40 hours of paid sick time (annually)
  • Flexible work hours and remote work
  • Paid holidays + holiday closure between Christmas Eve and New Year’s Day
  • Company-paid medical, dental, and vision insurance
  • Life insurance and disability benefits
  • 401k program with employer matching
  • 6 weeks paid parental leave
  • Employee bonus referrals
  • Dog-friendly offices
  • Company-provided snacks and beverages (yes, beer/wine included)
  • … and lots more!
  • Must be authorized to work in the U.S. without the need for visa sponsorship. 
The Shipyard Glassdoor Company Review
3.7 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
The Shipyard DE&I Review
3.67 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CEO of The Shipyard
The Shipyard CEO photo
Rick Milenthal
Approve of CEO

Average salary estimate

$107650 / YEARLY (est.)
min
max
$97300K
$118000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Supervisor, The Shipyard

Join The Shipyard as an Account Supervisor and be part of a vibrant team located in San Diego! In this role, you'll dive deep into client accounts, providing strategic input while effectively driving tactical plans. As an Account Supervisor, you'll manage multiple clients, cultivating strong relationships built on trust and respect. You’ll work closely with the Account Director, ensuring that all aspects of client service are handled with efficiency and thoughtfulness. Your expertise will shine as you monitor budgets, lead campaign reports, and identify opportunities for organic growth. You’ll also mentor Account Management direct reports, fostering their development and ensuring they thrive in their roles. This hybrid position offers you the flexibility to work from home, with essential office days on Tuesdays and Thursdays, creating a perfect blend of remote work and in-person collaboration. If you have 6-8 years of experience in Account Management and are driven by success and innovation, we’d love to see how you can contribute to building remarkable brands! Your unique perspectives and talents are what we celebrate at The Shipyard, as we strive to engineer brand love through courageous ambitions. If you're excited about the idea of aligning bold creativity with strategic insights to drive client success, then apply today!

Frequently Asked Questions (FAQs) for Account Supervisor Role at The Shipyard
What does an Account Supervisor do at The Shipyard?

As an Account Supervisor at The Shipyard, you will oversee agency operations for one or more client accounts, ensuring seamless execution of client strategies. Your role will involve leading account teams, developing comprehensive strategic communications plans, and cultivating relationships with clients to support their business goals.

Join Rise to see the full answer
What skills are required for the Account Supervisor position at The Shipyard?

The ideal Account Supervisor at The Shipyard will have strong strategic thinking abilities, excellent communication skills, and proven experience in managing client relationships. Familiarity with digital marketing concepts, attention to detail, and the capacity to multitask effectively between several projects are essential.

Join Rise to see the full answer
How many years of experience are needed for the Account Supervisor role at The Shipyard?

The Shipyard requires 6-8 years of senior Account Management experience for the Account Supervisor position. Candidates should have a proven track record in nurturing client relationships and achieving business outcomes, which are crucial for helping the agency thrive.

Join Rise to see the full answer
What makes The Shipyard a unique place to work as an Account Supervisor?

At The Shipyard, we prioritize diversity and inclusivity, encouraging individuals from various backgrounds to apply for the Account Supervisor role, even if they don't meet every requirement. Our culture fosters creativity and innovation, focusing on engineering brand love and collaborative success.

Join Rise to see the full answer
Is the Account Supervisor position at The Shipyard flexible?

Yes! The Account Supervisor role at The Shipyard is a hybrid position, allowing for remote work with required in-office attendance on Tuesdays and Thursdays. This flexibility enables you to balance collaborative team engagement with the comfort of working from home.

Join Rise to see the full answer
Common Interview Questions for Account Supervisor
Can you describe your experience in managing client accounts as an Account Supervisor?

In answering this question, highlight specific examples from your past roles where you effectively managed client accounts. Discuss the strategies you implemented to nurture client relationships and how those led to successful outcomes.

Join Rise to see the full answer
How would you approach building a positive relationship with a new client?

Start by discussing your strategies for understanding the client’s business, goals, and challenges. Emphasize the importance of clear communication, regular check-ins, and actively seeking feedback to build trust and rapport.

Join Rise to see the full answer
What strategies do you use to ensure campaigns stay on time and within budget?

Discuss your experience with project management tools and techniques that help you track progress and expenses. Mention how you collaborate with cross-functional teams to ensure seamless execution according to plan.

Join Rise to see the full answer
How do you handle scope creep in client projects?

Explain your proactive approach to monitoring project deliverables and communicating regularly with clients to set expectations. Share techniques for addressing scope changes and negotiating adjustments when necessary.

Join Rise to see the full answer
What role does data analysis play in your approach to account management?

Articulate your belief in using data to inform decisions and drive strategy. Provide examples of how you analyze performance metrics to optimize campaigns and report back to clients on outcomes.

Join Rise to see the full answer
Describe a time you turned around a challenging client relationship.

Provide a specific example, detailing the steps you took to identify issues within the relationship. Discuss how you implemented a plan to rebuild trust and ensure successful project outcomes moving forward.

Join Rise to see the full answer
How do you prioritize work when managing multiple accounts?

Demonstrate your organizational skills by detailing how you assess priorities based on client needs, deadlines, and impact on the agency. Mention tools or techniques you utilize to stay organized and effective.

Join Rise to see the full answer
What do you think is essential for a successful account team?

Highlight the importance of collaboration, trust, and communication. Discuss how you foster a culture of support and mentorship, allowing team members to thrive and contribute to the overall client success.

Join Rise to see the full answer
How do you stay updated on industry trends relevant to your clients?

Share your methods for continuous learning, including resources you follow, industry publications, and networking practices. Emphasize your belief in being a thought leader to add value to your clients.

Join Rise to see the full answer
What motivates you as an Account Supervisor?

Talk about your passion for fostering client success through effective strategies and relationships. Explain how witnessing the tangible results of your team's efforts energizes you and reinforces your commitment to excellence.

Join Rise to see the full answer
Similar Jobs
The Shipyard Remote No location specified
Posted 4 days ago

Join The Shipyard as a Programmatic Coordinator and spark digital delight while supporting data-driven media campaigns.

The Shipyard Remote No location specified
Posted 8 days ago

Join The Shipyard as a Media Director and lead innovative retail media strategies that drive growth for our clients.

Photo of the Rise User
FareHarbor Hybrid Denver, Colorado, United States
Posted 9 days ago
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time-Off
Paid Holidays
Life insurance
Paid Volunteer Time
WFH Reimbursements
Learning & Development

As a pivotal leader at FareHarbor, the Manager of Enterprise Account Management will enhance strategic partnerships and drive revenue growth for enterprise clients.

Photo of the Rise User
Posted 7 days ago

Join RoomPriceGenie as a Revenue Manager, leveraging your expertise to empower hoteliers in the UK and Ireland with cutting-edge revenue management solutions.

Photo of the Rise User

Join Arista Networks as an Associate Account Manager and contribute to driving innovative networking solutions in the technology sales sector.

Photo of the Rise User
Posted 13 days ago
Posted 2 days ago

Join the Blood Bank of Delmarva as an Account Manager to foster community partnerships and promote the vital mission of blood donation.

Join Wiz as an Associate Technical Account Manager and help secure cloud solutions for top businesses in the rapidly evolving tech landscape.

Wns Global Services Hybrid Four Greens Point, Floors 12 and 13, 16945 North chase , Houston, NA
Posted 7 days ago

Join HealthHelp as a Client Services Manager and play a crucial role in enhancing client experiences within the healthcare sector.

Photo of the Rise User
Posted 5 days ago

Join Nimble Gravity as a Client Engagement Manager to foster strong client relationships and drive business growth through strategic engagement.

The Shipyard is a leading, independent agency that builds performance-driven brands audiences can’t help but love. By applying modern mindsets to established models, we fuel brand and marketing decisions that are more courageous and more validat...

8 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 13, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
G
Someone from OH, Cincinnati just viewed Operations Lead - AML Refresh Ops (Global Banking) at GHR
Photo of the Rise User
Someone from OH, Akron just viewed Data Scientist II at Kaiser Permanente
Photo of the Rise User
Someone from OH, Eastlake just viewed Summer Intern at Gooch & Housego
I
Someone from OH, Perrysburg just viewed CNC Manufacturing Technician at Innovance
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Lifecycle Marketing Manager at SoFi
Photo of the Rise User
Someone from OH, Cincinnati just viewed Lifecycle Marketing Manager at Caribou
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Marketing Manager at Ocorian
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Marketing Manager at Credit Genie
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Product Marketing - AAA Campaigns at PrizePicks
Photo of the Rise User
Someone from OH, Cincinnati just viewed Digital Marketing Analyst, Digital Properties at Darden
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Lead at io.net
Photo of the Rise User
Someone from OH, Cincinnati just viewed Sr. Manager / Director of Demand Generation at Seesaw
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology