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Job details

Patient Services Representative, Full-Time Days

Job Description

Be a part of a world-class academic health-care system at UChicago Medicine as a Patient Service Representative in the Sleep Lab Department. 

 

The Patient Services Representative (PSR) is the primary employee responsible for coordinating post-appointment activities including collection, review and update of all practice specific forms, printing of the After Visit Summary (AVS), communication of payment policies regarding current services and prior balances, collection of payments, assistance with scheduling follow up appointments and procedures using appropriate medical terminology, and notification of Valet Services if applicable to expedite automobile retrieval. The Patient Services Representative is also responsible for coordinating appropriate insurance clearances for the patient if not otherwise completed.

 

Essential Job Functions:

  • Greets each patient and visitor, introduce yourself and ask if everything was taken of care of today.
  • Verifies the patient identity per protocol and collects the practice specific forms.
  • Coordinates the ABNs and the AVS and reviews for instructions regarding follow-up appointments and/or testing for the patient. Ensures patient has understood and signed the ABN form.
  • Provide the patient with the AVS form and explain that it provides a summary of their visit, medications and follow-up activities.
  • Reviews forms with the patients and ensure that all necessary demographic, insurance and referral information has been collected and updates in the computer system.
  • Reviews the practice specific forms for completion and scan under the appropriate document type.
  • Clearly and accurately communicates payment policies regarding amounts due for current service and for prior balances owed based on financial class or insurance requirements.
  • Collects and documents payments, including accurately and efficiently counting cash and making change as appropriate or accepting and processing credit card payments.
  • Prepares and issues receipts and follows the Point of Service Collections policy for depositing payments.
  • Accurately records check-out time in Epic.
  • Assist the patient with appropriate directions and /or other general information requests.
  • Understands and utilizes basic medical terminology.
  • Schedules follow-up appointments.
  • Arrange for interpreter services if the need is apparent.
  • Documents appointment times and dates on the AVS.
  • Contacts Valet Services to alert staff of the need to retrieve the patient’s automobile.
  • Closes the visit by offering additional assistance and thanking the patient.
  • Performs basic office and other duties as assigned including but not limited to typing and data entry.

Required Qualifications:

  •  High School Diploma required.
  •  Prior experience in a practice setting preferred including in depth knowledge of appropriate insurance protocols.
  •  Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers.
  •  Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues.
  •  Ability to balance multiple priorities and effectively handle challenging situations.
  •  Excellent verbal communication skills.
  •  Basic office skills including 35 wpm typing and 4500 key stokes an hour.
  •  Ability to accurately and efficiently enter alpha numeric data on screen.
  •  Knowledge of basic medical terminology.
  •  Ability to use personal computers and select software applications including Epic.
  •  Successful completion of competencies related to the Cadence Scheduling system.
  •  Successful completion of competencies related to the Point of Service Collection policy.

Preferred Qualifications:

  • Associate or Bachelor’s Degree 

Position Details

  • Job Type/FTE: Full-time/ 1.00FTE
  • Shift: Days (7:30-4:30pm)
  • Unit/Department: Sleep Lab- Hyde Park 
  • CBA Code: 743-Clerical 
  • No Visa Sponsorship Available

Why Join Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

 

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities.

 

UChicago Medicine is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

 

Must comply with UChicago Medicine’s COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

 

Compensation & Benefits Overview

 

UChicago Medicine is committed to transparency in compensation and benefits.  The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

 

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

 

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Average salary estimate

$45000 / YEARLY (est.)
min
max
$40000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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