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Change Management Specialist - Hybrid/Remote

OverviewThe US Oncology Network is looking for a Change Management Specialist to join our team at Texas Oncology. This position is a hybrid-remote position.The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.Role DescriptionTexas Oncology is looking for a Change Manager help Texas Oncology improve patient, provider, and staff experience through a variety of technology initiatives. The candidate will be responsible for designing and executing change management strategies to drive adoption of transformation change initiatives.The selected candidate will support complex projects as part of a change team or a s a change lead for projects in accordance with Texas Oncology and external best practices while working collaboratively with the team. Candidates should have experience in preparing end-to-end change management strategies and plans and can liaise with team members, management, consulting firms, and project teams effectively.ResponsibilitiesChange Management Skills• Articulate the case for change, evaluate change readiness, execute stakeholder plans and change leadership activities, manage sustained change to deliver value to the business• Support cross-functional teams, including business operations and users, through significant change and/or enterprise transformation efforts• Measure and evaluating program effectiveness and/or tracking progress towards behavioral change• Strong interpersonal and consulting skills – ability to assess needs, collaborate and deliver practical solutions that drive results; an excellent listener that seeks to understand multiple viewpoints; effective at influencing, facilitating, and problem solving• Ability to tailor communication style to work well with stakeholders at all levels in the organization• Assist with building strong and trusting relationships across multiple teams and departments and collaborate with business leaders to execute plansProject Execution• Support change leadership workstream working in a fast-paced, complex, matrixed environment, handling multiple, changing priorities with excellent attention to detail / follow-through• Assist with supporting enterprise or function transformation efforts in a change management capacityDesired Skills:• Experience in a change management role either as a lead of team member (stakeholder engagement, communications, training, change agent network)• Demonstrated ability to motivate, influence and gain commitment at all levels of the organization• Ability to understand and identify the connections between specific projects and the key strategic objectives• Ability to think through, organize and assist with leading multiple projects and tasks concurrently• Verbal/written communication skills• Experience supporting small matrixed teams and experience supporting projects across functional boundariesQualificationsDegree, certification and experience:• Degree, or equivalent• Change Management Certification (Prosci, CCMP, or other related certification.)• 3-5 years of experience managing change on large-scale, complex transformations• Thorough knowledge of, and experience in, change management principles and methodologyPHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Requires sitting for long periods of time. Some bending and stretching are required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screens and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform essential functions. The work environment is typical of an office setting.
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What You Should Know About Change Management Specialist - Hybrid/Remote, The US Oncology Network

Looking to make a real impact? Texas Oncology, part of the US Oncology Network, is on the hunt for a talented Change Management Specialist who can excel in a hybrid-remote role based in Dallas, TX. As one of the largest networks of community-based oncology physicians in the country, we are dedicated to advancing cancer care and enhancing the patient and provider experience. In this exciting position, you’ll be at the forefront of technology initiatives, driving the adoption of transformational changes that significantly benefit our staff and patients. You’ll strategize and execute change management plans, collaborating closely with cross-functional teams and stakeholders. Your day-to-day will involve measuring the effectiveness of these initiatives, managing stakeholder communications, and supporting complex projects. If you are known for your strong interpersonal skills, your ability to adapt communication styles, and your knack for solving problems, you could be exactly what we’re looking for. With 3-5 years of experience in managing change on large-scale transformations and a Change Management Certification in hand, you will bring valuable insight and leadership to our dynamic environment. Join Texas Oncology to help us shape the future of cancer care and create lasting value for our community!

Frequently Asked Questions (FAQs) for Change Management Specialist - Hybrid/Remote Role at The US Oncology Network
What are the responsibilities of a Change Management Specialist at Texas Oncology?

At Texas Oncology, the Change Management Specialist is responsible for designing and executing change management strategies that improve the overall experience for patients, providers, and staff. This includes articulating the case for change, evaluating change readiness, supporting cross-functional teams through transformation efforts, and measuring the effectiveness of the initiatives.

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What qualifications do I need to become a Change Management Specialist at Texas Oncology?

To qualify for the Change Management Specialist position at Texas Oncology, candidates should possess a relevant degree or equivalent experience, along with a Change Management Certification (such as Prosci or CCMP). Moreover, candidates should have 3-5 years of experience managing change in large-scale, complex transformation projects.

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What skills are essential for a successful Change Management Specialist at Texas Oncology?

A successful Change Management Specialist at Texas Oncology should possess strong interpersonal and consulting skills, including the ability to influence and engage various stakeholders, problem-solving capabilities, and excellent communication skills tailored to different audiences within the organization.

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What kind of work environment can I expect at Texas Oncology as a Change Management Specialist?

The work environment for a Change Management Specialist at Texas Oncology is typically an office setting that supports a hybrid-remote model. Employees may find themselves in a fast-paced, complex, and matrixed environment, collaborating with multidisciplinary teams to achieve transformative goals.

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How does Texas Oncology support the professional growth of its Change Management Specialists?

Texas Oncology is committed to the professional growth and development of its team members. As a Change Management Specialist, you can expect to receive ongoing training opportunities, mentorship, and support for achieving relevant certifications and skills that enhance your capabilities and career trajectory.

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What are the physical demands of the Change Management Specialist role at Texas Oncology?

The physical demands for the Change Management Specialist position at Texas Oncology include sitting for extended periods, some bending and stretching, and the ability to perform keyboarding and repetitive motions. Adequate vision and hearing are also necessary to interact with computer systems and printed materials effectively.

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Can a Change Management Specialist work remotely at Texas Oncology?

Yes, the Change Management Specialist position at Texas Oncology is a hybrid-remote role, allowing you to work both on-site in Dallas, TX, and from the comfort of your home. This flexibility is designed to support a healthy work-life balance while still fostering collaboration with team members.

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Common Interview Questions for Change Management Specialist - Hybrid/Remote
Can you describe your experience with change management in prior roles?

When answering this question, share specific examples of change management projects you have led or contributed to. Highlight the strategies you implemented, the challenges faced, and the measurable outcomes to demonstrate your effectiveness.

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How do you assess change readiness among stakeholders?

Discuss methods such as surveys, interviews, and workshops to gauge stakeholder readiness. Emphasize your ability to analyze feedback and data to adapt strategies accordingly and promote a successful change adoption.

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What strategies do you use to engage stakeholders during a change initiative?

Explain a multi-pronged approach, such as regular communication updates, involvement of key stakeholders in the planning process, and creating platforms for feedback. Highlight the importance of these strategies in building trust and encouraging buy-in.

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What metrics do you consider when measuring change management success?

Identify key performance indicators (KPIs) that relate to your change initiatives, like adoption rates, stakeholder satisfaction, and performance improvements. Mention how you use these metrics to evaluate the effectiveness of your strategies.

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How do you tailor your communication to different stakeholders?

Illustrate your flexibility in communication style. Discuss how understanding the specific needs, preferences, and levels of knowledge of each stakeholder group enables you to convey messages effectively and foster collaboration.

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Describe a challenging situation you faced while implementing a change initiative.

When discussing challenges, empathize with the difficulties stakeholders may face. Share the steps you took to address these challenges and how your problem-solving skills ultimately led to a successful outcome.

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How do you ensure that change initiatives are sustainable in the long term?

Explain your approach to embedding changes into the organizational culture, including training, ongoing support, and aligning changes with strategic goals. Discuss how you facilitate constant feedback loops for continuous improvement.

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What role does feedback play in your change management process?

Highlight the importance of feedback at every stage of the change process, from planning to evaluation. Detail how you actively solicit and incorporate feedback to refine strategies and enhance the change experience.

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How do you prioritize multiple change initiatives simultaneously?

Discuss your organizational skills and prioritization criteria, such as assessing potential impact on business goals, stakeholder urgency, and available resources. Emphasize how this framework supports you in managing multiple projects effectively.

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What tools or software have you used for change management, and how did they assist you?

Identify any specific software or tools you’ve utilized in your change management efforts, such as project management software or communication tools. Explain how they improved efficiency and enhanced collaboration throughout the change process.

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US Oncology has got the backs (and the back offices) of more than 1,000 oncologists across the US. Operating as The US Oncology Network, the firm provides management and support services to some 500 oncology practices and radiation treatment cente...

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Full-time, hybrid
DATE POSTED
November 30, 2024

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