HR Assistant, Visa

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

HR Operations (PACSO), which is part of PAC Employment Policy, Compensation & Systems, currently operates in Washington, DC and Chennai, India to provide a wide range of HR services to World Bank Group (WBG) staff, consultants, dependents, and retirees. These services include front line HR processing and consultation support on HR policies and procedures via telephone, email, and virtual consultations.

Services include, but are not limited to, the processing and consultative support related to the WBG G-Visa work program as outlined in the duties and accountabilities below.

Additionally, PACSO collaborates closely with its HR delivery partners and other key stakeholders for seamless request resolution. PACSO provides global support to its client base and candidates must be willing to work flexible hours.

Duties and Accountabilities

• Serve as subject matter expert and point of contact for G4 visa renewals outside of the U.S., G4 visa related State Department updates, driver’s license letter processing and/or other visa processes as defined.
• Evaluate and resolve diverse visa issues as they arise, which often requires interpretation of existing procedures and processes determining the appropriate approach with consultation or independently
• Exercise fulfillment of transaction activity by ensuring adherence to departmental, institutional and federal agency guidelines regarding incoming and outgoing documentation in relevant systems.
• Process requests for assigned process (submissions relevant HR and government systems) while maintaining Service Level Agreements
• Engage regularly with State Department and clients
• Demonstrate accountability with respect to prioritizing assignments and ensuring effective handling and completion of work.
• Conduct weekly virtual consultations with staff on varying visa issues.
• Position may be required to work outside the normal DC work hours to respond to emergency inquiries from staff.
• Must be available to work full-time during business hours as defined by the Manager, PACSO.
• Must be willing to work on other assignments as requested by the Manager, PACSO.

Required:

• Bachelor’s degree with concentration in business administration, human resources or related discipline with 5 years of experience, (or equivalent combination of education and experience);
• Ability to effectively communicate service delivery issues / recommendations to management both within and outside of PACSO Team.
• Excellent reading, writing, and listening skills. Strong English language skills (verbal and written), including ability to draft a variety of correspondence and edit materials using proper grammar, punctuation and style.
• Analytical ability, practical problem-solving skills and resourcefulness in performing varied tasks
• Excellent organizational skills and ability to prioritize and deliver assignments in a timely manner often under time pressures.
• Strong inter-personal skills and commitment to work in a team-oriented, multi-cultural environment.
• Ability to develop / maintain business relationships necessary for the team to fulfill service delivery requirements.

Preferred:

• Proven experience processing WBG G-Visa services.
• Demonstrated initiative in developing practical approaches that improve work and effectiveness of unit/team.
• Ability to use Microsoft office tools (i.e. MS Word, PowerPoint and Excel)
• PeopleSoft (preferably v9.2), Case Management System

COMPETENCIES:

• Broad Business Thinking - Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements.
• Focus in the midst of change- Consistently maintains self-control and acts appropriately, adjusting behavior as the situation demands. Maintains self-motivation and dedication despite distractions. Maintains a sense of energy, enthusiasm and positivity.
• Domain Knowledge – Human Resources Programs and Policies- Has foundational understanding of HR policies and practices, and provides guidance to clients in the interpretation of HR policies. Demonstrates qualitative/quantitative data gathering and analysis skills.
• Domain Knowledge – Shared Services: Processing, Case Management, and Quality Control- Able to process medium to complex HR transactions in accordance with relevant HR policies, practices, and systems within the service level agreement standards.
• Project/Program Management- Able to complete project tasks in accordance with prescribed project plans and methodologies, and to use results of successfully completed projects as a reference to carry out own project tasks.
• Lead and Innovate- Initiates changes to work processes to improve efficiency and performance.
• Deliver Results for Clients- Takes full ownership to address client needs.
• Collaborate Within Teams and Across Boundaries- Contributes to wider collaborative efforts.
• Create, Apply and Share Knowledge- Actively promotes knowledge-sharing.
• Make Smart Decisions- Analyzes data to support and enable decision-making.