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Creative Operations Associate | DERMSTORE

About THG 

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.  

With us, you’ll go further, faster. What are you waiting for? 

Life at THG Beauty: We’re home to market-leading websites like Lookfantastic, Dermstore & Cult Beauty – all of which are loved and trusted by millions of fans worldwide. We are also proud to have a portfolio of premium brands including the likes of Biossance, Perricone MD, ESPA, Ameliorate and Christophe Robin. We partner with a network of more than 19,000 influencers to ensure brands can reach their audience anywhere in the world. It’s an incredibly exciting time to be joining the team! 

Why be a Creative Operations Associate at THG - Dermstore?

As the Creative Operations Associate, you will support Dermstore’s creative production operations and assist in managing creative workflows that bring marketing campaigns and always-on content to life across paid, earned and owned channels.

Reporting to the Manager, Creative Operations, you will play a key role in tracking project timelines, organizing assets, coordinating production logistics, and ensuring smooth day-to-day operations across creative initiatives.

You’ll help implement and maintain internal processes and project management best practices to support effective collaboration between creative and cross-functional teams. The role requires a highly organized, proactive, and detail-oriented individual who thrives in a fast-paced, dynamic environment.

As a Creative Operations Associate, you'll:

  • Creative Workflow – Support the intake, tracking, and routing of creative requests (graphics, copy, photo, video, print, and digital assets) across multiple workstreams, from briefing through delivery.
  • Timeline & Task Management – Maintain production timelines and calendars, support daily project tracking, and communicate task progress or updates with stakeholders.
  • Resource Coordination – Assist with the coordination of internal creative resources and external partners to ensure timely execution of deliverables and proper workload distribution.
  • Processes & Systems – Help maintain project management systems and workflow tools, ensure timely data entry, and support adoption of creative operations best practices across teams.
  • Photo-Video Shoot Production – Provide logistical support for photo and video productions, including schedule coordination, pre-production preparation, post-production workflow, and on-set assistance during shoots.
  • Budgets – Support budget tracking by managing estimates, vendor invoices, and expense logs in partnership with the Senior Manager, ensuring accurate documentation.
  • Asset Management & Distribution – Assist in organizing and maintaining the Digital Asset Management (DAM) system, ensuring timely distribution of creative assets and post-project archival.

What skills & experience do I need for this role?

  • 1–3 years of experience in creative operations, marketing production, or project coordination within an agency, in-house creative team, or related field
  • Strong organizational and communication skills with meticulous attention to detail
  • Familiarity with project management platforms such as Airtable and Monday.com is preferred, but not required
  • Experience supporting creative teams and working with digital and print marketing assets
  • Comfort in a fast-paced environment with shifting priorities and multiple concurrent projects
  • Knowledge of beauty, skincare, or ecommerce marketing is a plus
  • Ability to work independently and collaboratively with cross-functional partners
  • Proactive, solutions-oriented mindset with a positive, can-do attitude
  • Excellent time management and multitasking capabilities

What's in it for me? 

  • Salary: $67,500 - $72,500
  • Hybrid work schedule: 3 days in-office; 2 day WFH
  • Office Location: New York City (Financial District)
  • Medical, Dental, Vision plans
  • 401K matched up to 5%
  • Generous PTO (Paid Time Off)
  • Short and long-term disability
  • Summer Fridays (early end time)
  • Exclusive employee discounts on THG Brands
  • Many more...

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

Average salary estimate

$70000 / YEARLY (est.)
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$67500K
$72500K

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What You Should Know About Creative Operations Associate | DERMSTORE, THG

At DERMSTORE, we're on a mission to elevate beauty and skincare experiences, and we're looking for a Creative Operations Associate to join our dynamic team in New City, New York! As part of our creative team, you'll help bring exciting marketing campaigns and captivating content to life across various channels. In this role, you'll play a crucial part in managing creative workflows, tracking project timelines, and coordinating production logistics that ensure every project runs smoothly. With a proactive mindset and superb organizational skills, you'll assist in maintaining our creative processes while helping to coordinate both internal resources and external partners. If you thrive in a fast-paced environment, enjoy multitasking, and have a passion for beauty or e-commerce, this might just be the perfect opportunity for you! Plus, with a hybrid work model and a host of great benefits, DERMSTORE is committed to supporting you in your career while providing a collaborative and inclusive workplace atmosphere. So, are you ready to take the next step in your career with us?

Frequently Asked Questions (FAQs) for Creative Operations Associate | DERMSTORE Role at THG
What are the key responsibilities of a Creative Operations Associate at DERMSTORE?

As a Creative Operations Associate at DERMSTORE, you will support the creative production operations by managing workflows, tracking project timelines, coordinating production logistics, and maintaining effective communication with team members. You'll play a crucial role in the intake and routing of creative requests across multiple channels, contribute to photo/video shoot productions, and help maintain our Digital Asset Management (DAM) system.

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What qualifications do I need to apply for the Creative Operations Associate position at DERMSTORE?

To apply for the Creative Operations Associate role at DERMSTORE, you should have 1-3 years of experience in creative operations, marketing production, or project coordination. Strong organizational skills, a keen attention to detail, and the ability to work in a fast-paced environment are essential. Familiarity with project management platforms like Airtable or Monday.com is preferred but not mandatory.

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How does DERMSTORE support the career development of a Creative Operations Associate?

At DERMSTORE, there's a strong emphasis on career growth and development. By joining our team as a Creative Operations Associate, you'll receive ongoing training, access to resources, and a supportive environment that promotes internal mobility. We're invested in your professional journey, providing opportunities to learn and evolve your skills in a dynamic industry.

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What are the preferred skills for a Creative Operations Associate at DERMSTORE?

We're looking for Creative Operations Associates at DERMSTORE to bring strong organizational skills, effective communication, and the ability to manage multiple projects simultaneously. A proactive, solutions-oriented mindset, familiarity with digital and print marketing assets, and a genuine interest in beauty or skincare are highly regarded for anyone aiming to excel in this role.

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What can I expect from the work culture at DERMSTORE as a Creative Operations Associate?

At DERMSTORE, our culture is centered around inclusivity, collaboration, and creativity. As a Creative Operations Associate, you can expect a fast-paced environment where innovation and teamwork thrive. We value diverse perspectives and empower our employees to contribute their talents toward achieving great results in the beauty industry.

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Common Interview Questions for Creative Operations Associate | DERMSTORE
Can you describe your experience with project management as it relates to creative operations?

When answering this question, focus on specific examples where you've managed projects in a creative context. Discuss tools you've used, your approach to organizing workflows, and how you handled timelines and deadlines to ensure all deliverables were met successfully.

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How do you prioritize tasks when managing multiple projects?

Your response should demonstrate your organizational skills. Explain your method for assessing the urgency and importance of tasks, and how you use project management tools or techniques to keep yourself on track while balancing competing responsibilities.

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What processes do you implement to ensure smooth communication among team members?

It's great to emphasize the importance of transparent communication in creative operations. Discuss collaborative tools, regular check-ins, and status updates you have used to keep all stakeholders informed and aligned on project objectives.

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Can you give an example of a challenge you faced in creative operations and how you overcame it?

Be specific in your example by selecting a challenge that highlights your problem-solving skills. Explain the situation, the steps you took to address the issue, and the positive outcome that resulted from your proactive approach.

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What techniques do you use to manage creative resources and assets effectively?

Detail your experience with asset management and resource coordination. Mention any platforms you've utilized, your approach to maintaining organized systems, and how this helps streamline creative production workflows.

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How familiar are you with digital marketing tools and platforms?

Discuss your experience with any relevant digital marketing tools, including project management software and creative platforms. Highlight specific campaigns or projects where you've applied these tools effectively to drive results.

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What attracts you to the Creative Operations Associate position at DERMSTORE?

This is your chance to show your enthusiasm for the role. Discuss your passion for beauty and skincare, your interest in creative processes, and how DERMSTORE's values align with your career aspirations.

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How do you handle tight deadlines and pressure in a fast-paced environment?

Provide examples of past experiences where you've thrived under pressure. Describe techniques you use to manage stress, stay organized, and ensure that quality of work is not compromised, even when time is limited.

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In your opinion, what makes a successful creative operations team?

Discuss attributes such as collaboration, communication, and a shared vision for success. Highlight your belief in the importance of each team member bringing unique talents to achieve high-quality outcomes.

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Why do you think attention to detail is crucial in the role of Creative Operations Associate?

Emphasize how attention to detail directly affects the quality of creative work, brand reputation, and ultimately the success of marketing campaigns. Provide examples of how your meticulousness led to positive outcomes in previous roles.

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THG was founded in 2004. This company provides online retailing for the beauty, health, and apparel industries. Their headquarters are located in Salford, Manchester, United Kingdom.

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DATE POSTED
April 17, 2025

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