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Junior Account Manager

ThinScale is transforming the delivery of secure remote and hybrid work for the world’s largest contact centers and BPOs, partnering with all 10 of the top 10 BPOs worldwide. We develop software-only solutions to help them protect corporate and employee-owned devices, eliminate logistical delays, and optimize their IT and HR operations.  

Thinscale supports a global portfolio of clients in 100+ countries. Our team is 100% remote throughout the EU, UK, and USA. This has allowed us to build a dynamic diverse team and culture with talented people from different backgrounds.  

We are now seeking a motivated and ambitious Junior Account Manager to join our Sales Team at an exciting stage in the company's growth journey. In this role, you will play a vital part in supporting the sales process, building strong relationships with clients, and contributing to the success of new business opportunities. You will work closely with Senior Account Managers and the wider sales team to understand client needs, deliver value-driven solutions, and ensure a seamless customer experience.

 

The ideal candidate will have excellent communication and interpersonal skills, a passion for technology, and the drive to learn and grow within the company. This role provides a fantastic opportunity to develop your career in account management within a fast-paced and innovative environment

What You Will Do 

  • Conduct outbound research activities to identify prospects and qualify leads within the existing account base, advancing them to discovery or opportunity status.
  • Collaborate with the Account Management team to map target account contacts, expanding relationships with senior contacts across IT, Security, HR, Sales, and Finance teams to uncover new opportunities within departments, countries, or end clients.
  • Drive stakeholder mapping to support the Account Management team in identifying key decision-makers and influencers.
  • Assist with Account Management reporting and data analysis to provide insights and support decision-making.
  • Maintain accurate and up-to-date sales, opportunity, and contact records in the CRM system.
  • Support administrative tasks, including Salesforce management, to ensure seamless operations.
  • Stay updated on customer news and relevant contacts, enabling the Account Management team to engage effectively.

What We Are looking for

  • Strong research and organisational skills with the ability to identify and qualify prospects effectively.
  • Excellent collaboration skills to work closely with the Account Management team and other stakeholders.
  • Strong interpersonal and communication skills, particularly in engaging with senior-level contacts across various departments.
  • Analytical mindset with experience or willingness to learn reporting and data analysis.
  • Detail-oriented approach to maintaining accurate records in CRM systems (experience with Salesforce is a plus).
  • Proactive and adaptable, with a willingness to assist with administrative tasks and technical projects.
  • Eagerness to learn about customer needs, product developments, and technical solutions.
  • Ability to thrive in a remote work environment, demonstrating self-motivation and accountability.

 

What We Offer

  • Very Competitive Package to reward your contribution and potential.
  • Opportunities for career growth within a dynamic and innovative company.
  • A fully remote work environment that supports flexibility and work-life balance.
  • The chance to be part of a diverse, forward-thinking, and supportive team culture

Reporting to: Head of Key Accounts 

ThinScale: https://www.thinscale.com/ 

Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Junior Account Manager, ThinScale Technology

Join ThinScale as a Junior Account Manager and be part of a revolution in remote and hybrid work solutions! We’re redefining how the world’s leading BPOs operate by providing smart, software-only solutions that protect devices and streamline IT operations. With clients in over 100 countries, we have cultivated a vibrant, remote team across the EU, UK, and USA. As a Junior Account Manager, you’ll support our sales process, cultivate relationships, and contribute to new business opportunities. You’ll work side-by-side with our Senior Account Managers and a dedicated sales team to truly understand client needs and deliver tailored, value-driven solutions that enhance their experience. Your role will involve researching prospects, mapping out key contacts to broaden our reach across various departments like IT, Security, and HR while maintaining accurate CRM records. If you have strong communication skills, a passion for tech, and desire to grow within an innovative company, this position offers a platform to elevate your career in account management. We pride ourselves on our competitive rewards, career growth opportunities, and a flexible, fully remote work environment that fosters work-life balance. Come make a meaningful impact at ThinScale!

Frequently Asked Questions (FAQs) for Junior Account Manager Role at ThinScale Technology
What are the responsibilities of a Junior Account Manager at ThinScale?

As a Junior Account Manager at ThinScale, you'll be tasked with conducting outbound research to identify prospects and qualify leads. You'll work closely with the Account Management team to expand relationships with senior contacts across departments, drive stakeholder mapping, assist with reporting and data analysis, and manage administrative tasks in Salesforce. Your role is crucial in ensuring a seamless customer experience and supporting our sales processes.

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What qualifications are needed for the Junior Account Manager position at ThinScale?

ThinScale is looking for a Junior Account Manager with strong organizational and research skills to effectively identify prospects. Excellent collaboration and interpersonal skills are essential, especially when engaging with senior-level contacts. An analytical mindset is beneficial, with an eagerness to learn and adapt. Familiarity with CRM systems, particularly Salesforce, is a plus.

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How does ThinScale support career growth for Junior Account Managers?

At ThinScale, we truly value the development of our team members. As a Junior Account Manager, you will have numerous opportunities for career advancement within our dynamic and innovative environment. We actively encourage learning and development through hands-on experiences and mentorship from senior team members.

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What type of work environment can Junior Account Managers expect at ThinScale?

ThinScale offers a fully remote work environment, which supports flexibility and work-life balance for our Junior Account Managers. This allows you to thrive in a space where creativity and collaboration flourish, while being part of a diverse and forward-thinking team culture.

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What is the importance of communication skills for a Junior Account Manager at ThinScale?

Communication skills are vital for a Junior Account Manager at ThinScale, as you'll be frequently engaging with clients and senior contacts to understand their needs and deliver tailored solutions. Strong interpersonal skills enable you to build solid relationships and effectively support the sales process, ensuring a seamless customer experience.

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Common Interview Questions for Junior Account Manager
What motivated you to apply for the Junior Account Manager role at ThinScale?

When answering this question, express your passion for technology and your eagerness to contribute to a company that is at the forefront of remote work solutions. Highlight your interest in account management as a career path and mention how ThinScale's innovative approach aligns with your career goals.

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How do you prioritize tasks when managing multiple accounts?

In your response, illustrate your organizational skills and ability to prioritize effectively. Mention specific tools or methods you use to ensure that you can manage your responsibilities, such as CRM software, to maintain accurate records and support timely communication.

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Can you describe a time when you successfully identified a lead or opportunity?

Use the STAR method to structure your answer. Describe the situation, the task you were given, the actions you took to identify the lead, and the results. Make sure to underscore your research and analytical skills throughout your response.

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How do you maintain effective communication with clients and your team?

Emphasize the importance of both proactive and responsive communication. Discuss how utilizing technology, such as CRM systems and communication platforms, can aid in keeping everyone informed and engaged with ongoing projects.

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What role do analytics play in your work as a Junior Account Manager?

Discuss how analytics help you to track sales performance and client engagement. Explain your understanding of how data drives decision-making in account management, and express your willingness to learn more about data analysis within your role.

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How do you handle feedback and criticism?

Communicate your openness to feedback as a valuable tool for personal and professional growth. Share an example where receiving feedback helped you improve your performance or resolve a challenging situation.

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What strategies would you use to build relationships with senior-level clients?

Share a few key strategies you would implement, such as active listening and demonstrating genuine interest in their needs. Talk about the importance of trust and credibility in your interactions and how you would work to establish a long-term, beneficial relationship.

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How do you stay motivated while working remotely?

Discuss your self-motivation techniques, like setting personal goals, maintaining a productive workspace, and staying connected with colleagues through team meetings or casual check-ins, ensuring a sense of connection even from a distance.

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What qualities do you think are important for a successful Junior Account Manager?

Highlight qualities such as strong communication, adaptability, a proactive attitude, and the ability to collaborate effectively. Explain how these traits contribute to success in account management roles.

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What do you know about ThinScale's products and services?

Before the interview, make sure to research ThinScale’s offerings and their impact on the remote work environment. Share specific examples of products or features you find intriguing and be prepared to discuss how they meet client needs effectively.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 14, 2025

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