Operations Manager, Fulfillment - job 2 of 2

ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE 

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Wilkes-Barre, PA. Come experience all that we offer and Thrive along with us! 

The Fulfillment Operations Manager will be responsible for overseeing and optimizing the end-to-end fulfillment process within the facility. This role involves coordinating and managing various aspects of the fulfillment operations, including inventory management, order processing, shipping, and logistics. The Fulfillment Operations Manager will work closely with cross-functional teams to ensure timely and accurate order fulfillment, member experience, and overall operational efficiency.

SCHEDULE

Sunday-Wednesday, 6pm-4:30am (overtime as needed to support the business, and must be willing to cover other shifts when needed)

• Ensure adherence to safety protocols and regulations to maintain a secure work environment
• Lead and mentor a team of supervisors and up to 150 hourly employees
• Uphold compliance, productivity, quality, safety, and teamwork standards as the primary source of information
• Implement engagement and fulfillment strategies to motivate employees and align them with operational goals
• Maintain performance standards and consistent processes to guarantee reliable services
• Strategize and execute fulfillment and continuous improvement objectives, clearly communicating these to supervisors
• Monitor and manage inventory levels, implementing control measures to optimize stock
• Develop efficient order processing procedures, oversee fulfillment operations, and address any bottlenecks
• Collaborate with carriers to optimize shipping processes and ensure timely deliveries in logistics
• Enforce quality control measures and collaborate with quality assurance to address product issues
• Provide coaching and development opportunities to supervisors and employees to enhance performance in cold storage operation
• Oversee productivity hours and manage payroll functions to ensure efficient operations
• Source and screen talent in collaboration with People Operations to maintain a skilled workforce for operational needs
• Analyze performance reports to identify areas for improvement and provide coaching to supervisors
• Set clear goals, promote accountability, and exemplify strong performance to support the mission of the operation

• Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
• High School diploma or equivalent.
• Excellent written and verbal communication that is clear, concise, and polished
• Highest levels of integrity and ethics
• Dedicated to quality and high standards; Supportive of values
• Must be proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications
• Ability to work in a warehouse environment and understand Warehouse Management Systems
• Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving
• Proven ability to quickly adapt and drive the right results using data

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Multiple work schedules available
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private-label products
• Casual atmosphere and great people to work with
• We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

• Compensation Description - The starting salary range for this position is between $75K-$100K
• Salary may increase over time based upon: skill, level of responsibility, additional duties, seniority, quantity or quality of production, or other legitimate, business-related factors.
• Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, and more!

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