Sr. Salesforce Administrator (FSL) - Philippines

As a Sr. Salesforce Administrator at Thunder, your primary responsibilities include designing scalable solutions within Salesforce Service Cloud and Field Service, analyzing client business processes, and managing a team to ensure project success. You will also handle complex administrative tasks and provide end-user support, all while fostering collaboration and mentorship with your peers.

To qualify as a Sr. Salesforce Administrator at Thunder, you should have at least two years of Salesforce consulting experience specifically in Field Service Lightning (FSL), alongside five years of relevant experience as a Business Analyst. While Salesforce certifications are welcome, they are not mandatory. A strong work ethic and effective communication skills are also essential.

Thunder is committed to your professional growth as a Sr. Salesforce Administrator by offering generous health benefits, mentorship programs, and the opportunity to develop Salesforce expertise. You’re encouraged to pursue certifications, and we provide a supportive environment that facilitates success and career progression.

The remote work culture at Thunder is vibrant and collaborative, consisting of team members from diverse locations like Hawaii, New York City, and the Philippines. As a Sr. Salesforce Administrator, you will enjoy a permanent work-from-home setup with additional stipends that contribute to a healthy work-life balance and connectivity with your team.

Being a Sr. Salesforce Administrator at Thunder comes with numerous perks, including competitive vacation offerings, performance bonuses, a 13th-month pay, and generous family leave policies. We prioritize the well-being of our team members and strive to create an empowering work environment.

You should start by detailing your firsthand experience with Salesforce Service Cloud, emphasizing specific projects where you utilized its features to improve client processes. Discuss the outcomes and how your skills can directly benefit Thunder's clients.

Share a specific instance where you encountered significant challenges, outlining the project goals, the obstacles faced, and the strategies you implemented to navigate those issues. Highlight your problem-solving skills and team collaboration.

Discuss your organizational methods, such as using project management tools or techniques like the Eisenhower Box for prioritization. Emphasize your ability to remain flexible and responsive to changing project needs.

Explain how you adapt your communication style to fit your audience, using analogies or simplified language. Providing training sessions or documentation can also help bridge the gap between technical and business information.

Share a real-life example of your mentoring experience, focusing on specific techniques you used to ensure effective learning. Highlight the positive impact you had on the junior team member's performance and team dynamics.

Talk about your commitment to continuous learning, such as attending webinars, following Salesforce updates, engaging in community forums, or taking relevant courses to enhance your skills and apply innovative solutions.

Discuss your approach to prioritizing tasks, fostering team collaboration for feedback, and utilizing performance metrics to ensure SLAs are met while maintaining quality service. Highlight your time management strategies.

Outline specific tools or frameworks you use for business process analysis, such as BPMN or Value Stream Mapping. Discuss your strategic approach in using these tools to identify inefficiencies and opportunities for optimization.

Explain how a creative mindset helps in identifying innovative solutions to complex issues. Share an example where you applied creative thinking to resolve a challenging problem within the Salesforce environment.

Discuss your admiration for Thunder's mission and culture, aligning your personal values with the company's vision. Emphasize your eagerness to contribute to a team that prioritizes customer success and innovation in Salesforce solutions.