Solution Architect - Field Service + Service Cloud (Salesforce)

At Thunder, the Solution Architect focuses on designing and implementing Salesforce Field Service and Service Cloud solutions. This includes leading business and technology analyses, guiding client architecture initiatives, and partnering with our sales team during client discoveries. You're also tasked with ensuring the overall success and health of onshore and offshore project teams.

To apply for the Solution Architect role at Thunder, candidates should have 4-6 years of consulting experience, particularly within the Salesforce ecosystem, and possess 2-3 years of solution design experience in Salesforce Field Service and Service Cloud. Relevant Salesforce certifications, such as the Salesforce Service Cloud Consultant, are also required.

Collaboration is key for the Solution Architect position at Thunder. You'll need to work closely with both clients and internal teams to craft effective architectural solutions that align with client needs and business goals, making teamwork an essential aspect of the role.

Thunder embraces a remote-first culture characterized by collaboration, curiosity, and a solution-oriented mindset. As a Solution Architect, you'll be among teammates who are eager to solve problems and contribute to our mission of customer success, fostering an environment where innovation thrives.

As a Solution Architect at Thunder, you will have ample opportunities for professional growth. With an emphasis on continuous learning and the encouragement to gain various Salesforce certifications, you can expand your expertise while contributing significantly to our innovative solutions.

Talk about specific projects you've worked on, emphasizing your role in solution design, implementation, and any outcomes that highlight your expertise. Be sure to mention any certifications you hold that complement your experience.

Discuss your methods for gathering requirements, understanding client needs, and how you align technical solutions with business goals. Highlight your experience in documenting architectural solutions.

Share specific examples of how you’ve established communication channels, facilitated discussions, and ensured that all stakeholders are aligned throughout the project lifecycle.

Explain your conflict resolution strategies, such as active listening, empathy, and finding mutual solutions that prioritize project goals and foster strong client relationships.

Detail your knowledge of Work Orders, Service Appointments, and how these elements fit into the broader context of Salesforce Field Service, demonstrating your familiarity with functional requirements.

Outline the project details, your specific contributions, and how you managed teams and resources. Focus on metrics or positive outcomes that demonstrate your impact.

Discuss your approach to quality assurance, including documentation processes, peer reviews, and how you incorporate feedback throughout the project. Share relevant examples if possible.

Share your perspective on challenges, such as keeping up with product updates or navigating client expectations, while noting how you address these challenges effectively.

Discuss best practices such as thorough documentation, stakeholder engagement, and iterative testing to ensure the solutions not only meet current needs but can adapt to future challenges.

Convey your enthusiasm for Thunder's mission and culture. Highlight how your skills and experiences align with the company's goals, expressing your commitment to customer success and innovative solutions.