Live Chat Associate

Job Description:TIAA is seeking a driven and confident Live Chat Associate to join our team in Columbus, Ohio. As a part-time Associate Level employee, you will be responsible for providing exceptional customer service through our live chat platform. The ideal candidate will have at least 2 years of experience in a customer service role and possess excellent attention to detail and communication skills.Responsibilities:- Engage with customers through live chat to provide assistance, answer questions, and resolve issues in a timely and professional manner.- Maintain a positive and helpful attitude while interacting with customers, ensuring their satisfaction with our services.- Utilize our systems and resources effectively to provide accurate information and support to customers.- Collaborate with other team members and departments to address customer needs and concerns.- Keep detailed records of customer interactions and transactions for future reference and analysis.- Stay up-to-date on product knowledge and company policies to provide accurate information to customers.Requirements:- 2+ years of experience in a customer service role- Strong attention to detail and excellent communication skills- Ability to multitask and prioritize in a fast-paced environment- Proficiency in using computer systems and live chat software- Ability to work independently and as part of a team- High school diploma or equivalent requiredBenefits:- Paid Time Off (PTO)- Dental insurance- Medical coverageWorking Environment:At TIAA, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing the best possible service to our customers and creating a positive work environment for all employees.Equal Opportunity Statement:TIAA is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating a welcoming and inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.