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Program Manager - Digital and Client Experience

Program ManagementThe Project and Program Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. This job is recognized as an expert in the field of Project Management and is responsible for managing the organization's largest and most complex projects.Key Responsibilities and Duties• Organizes large project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.• Estimates the costs, resources, and time required to complete each phase of large and/or complex projects and allocates resources and tasks to ensure these targets are met.• Establishes project plan and monitors progress and performance against this plan.• Monitors the status of projects including cost, timing, and staffing.• Identifies and resolves obstacles to completing project on time and to budget.• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.• Liaises with other operational areas in the organization to secure specialized resources and contributions for the project.Educational Requirements• University (Degree) PreferredWork Experience• 5+ Years Required; 7+ Years PreferredPhysical Requirements• Physical Requirements: Sedentary WorkCareer Level9IC
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What You Should Know About Program Manager - Digital and Client Experience, TIAA

We're searching for an engaging Program Manager in Digital and Client Experience to join our innovative team in Frisco, TX. At our company, you'll have the opportunity to take the lead on some of our most complex and significant projects. Your expertise in project management will shine as you coordinate and organize large project teams, assigning responsibilities and developing detailed schedules to keep everything running smoothly. With at least 5 years of project management experience, you're well-equipped to estimate costs, allocate resources, and ensure that timelines are met without compromising quality. You're not just someone who keeps an eye on the clock; you actively monitor work progress and communicate updates with the team and stakeholders, keeping everyone aligned and informed. Additionally, your strong negotiation skills will help you liaise with external contractors and operational areas to secure essential resources for the project. We believe in clear communication and collaboration, and you'll conduct regular project meetings and prepare insightful reports to highlight project status. If you're excited about driving digital transformation and enhancing client experience within a dynamic company, this is the role for you. Join us, and let's make project success happen together!

Frequently Asked Questions (FAQs) for Program Manager - Digital and Client Experience Role at TIAA
What are the main responsibilities of a Program Manager - Digital and Client Experience at our company?

As a Program Manager - Digital and Client Experience, you're responsible for planning, organizing, and controlling resources to achieve project objectives. This includes organizing large teams, estimating costs and resources, creating project plans, and monitoring performance. You also identify and solve project obstacles, conduct meetings, and prepare status reports to communicate progress both within the team and across the organization.

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What qualifications are required for the Program Manager - Digital and Client Experience position?

This role typically requires at least a university degree and a minimum of 5 years of experience in project management. Candidates with 7 or more years of experience are preferred. Strong organizational, leadership, and communication skills are essential, as well as a proven track record in managing large and complex projects.

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How does the Program Manager - Digital and Client Experience collaborate with other teams?

Collaboration is key for a Program Manager - Digital and Client Experience. You'll work closely with various operational areas within the organization to secure specialized resources and contributions for your projects. Additionally, coordinating with external contractors ensures that service quality meets the required standards for project success.

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What tools and software might a Program Manager - Digital and Client Experience use?

A Program Manager in this role often utilizes project management software tools like Microsoft Project, Trello, or Asana to plan and monitor project progress. Proficiency in data analysis tools for budgeting and performance measurement may also be beneficial to adjust plans and allocate resources effectively.

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What qualities make an effective Program Manager - Digital and Client Experience?

An effective Program Manager should have exceptional leadership and communication skills, be highly organized, and possess strong problem-solving abilities. Self-motivation, adaptability to change, and the ability to manage stress while prioritizing tasks are also vital characteristics that contribute to success in this fast-paced environment.

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Common Interview Questions for Program Manager - Digital and Client Experience
Can you describe your experience managing large and complex projects?

In your answer, focus on specific projects you've managed, detailing the scope, team size, and tools used. Highlight successful outcomes and learning experiences that contributed to your expertise in project management, demonstrating the impact of your leadership.

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How do you handle project changes or scope creep?

Discuss your approach to managing change by assessing the impact on resources, timeline, and budget. Illustrate how you prioritize effective communication with stakeholders to navigate changes while keeping the project aligned with its goals.

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What project management methodologies are you familiar with?

Mention any methodologies you’ve used, such as Agile, Waterfall, or Scrum. Give examples of how you implemented these methodologies in your previous projects, explaining the benefits they brought to project outcomes.

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How do you ensure effective communication within a project team?

Share your strategies for fostering open communication, such as scheduled meetings, regular updates, and utilizing collaboration tools. Emphasize how these strategies help in aligning team members towards achieving project goals.

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Can you give an example of a difficult project you managed and how you overcame challenges?

Describe a specific project that posed unique challenges, detailing the obstacles faced and the proactive measures you implemented. Highlight your problem-solving skills and the positive outcomes achieved through your leadership.

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What techniques do you use to estimate project costs and timelines?

Explain your approach to estimation, referencing tools and techniques like work breakdown structures, historical data, and team inputs. Discuss how you balance accuracy with flexibility to accommodate possible changes.

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How do you motivate a project team during challenging times?

Discuss the importance of fostering a positive team culture, recognizing achievements, and maintaining transparency during tough times. Share personal anecdotes of how you have successfully motivated teams and brought morale back up.

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What role does data analysis play in your project management process?

Highlight your experience in leveraging data for decision-making, including budget monitoring, performance tracking, and resource allocation. Emphasize how data-informed decisions enhance project outcomes.

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What is your experience with vendor management?

Discuss your previous experience coordinating with vendors and contractors, emphasizing how you ensure that services meet quality standards and align with project objectives. Highlight your negotiation skills and strategies for building positive vendor relationships.

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Why do you want to work as a Program Manager - Digital and Client Experience at our company?

Share your alignment with the company's mission and values, express your enthusiasm for enhancing digital experiences, and mention how your skills and experiences make you a great fit for this role. Authentic passion for the role can resonate well with interviewers.

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Badge Women LedBadge Diversity ChampionBadge Family FriendlyBadge Office VibesBadge Work&Life Balance
CULTURE VALUES
Empathetic
Inclusive & Diverse
Mission Driven
Social Impact Driven
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 23, 2025

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