Ticket Services Associate (Staff Wage)

The Ticket Services Associate position (part-time WAGE/20-25 hours per week) performs customer service, sales and administrative duties in a focused effort to maximize ticket sales revenue and increase attendance to athletic-related events.

We're looking for motivated candidates with a drive to learn and provide the best possible customer service to the many individuals the Ticket Office serves. On a daily basis, Ticket Office employees interact with a diverse group of customers which include donors, season ticket holders, alumni, University staff, students, student-athletes, members of the Charlottesville community, and fans from all over the country. Our staff works with these individuals through a variety of channels, including answering inbound phone calls, making outbound sales and reminder calls, answering emails, responding to online chat requests, processing mail orders, handling customer issues in person at the Ticket Office windows, and other duties as assigned. In doing so, the Ticket Office works to achieve the stated goal of the Department of Athletics: Uncompromised Excellence.

This is a part-time position with work shifts scheduled during regular office hours (Monday-Friday, 9 am to 5 pm). Varied hours may include some weekend and evening hours for event purposes. Preference will be given to candidates available to work all home football games (September-November, usually Saturdays), most men's basketball games (November-March), and other events as needed.

Position compensation is $15/hr.

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029

To apply, please submit an application online through Workday at https://uva.wd1.myworkdayjobs.com/UVAJobs and attach a current CV/Resume. Search on requisition number: R0036124 .

The University will perform background checks on all new hires prior to employment. (SPAKA)

Questions related to the application process may be directed to Keith Johnson, HR Specialist, at fkj2t@virginia.edu .

MINIMUM REQUIREMENTS

Education: High School Diploma or equivalent
Experience: Previous customer service experience is preferred, and comfortability with basic computer functions.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.