BenefitMall - Account Service Representative (Hybrid)

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Daily management of premium accounts through both inbound and outbound calls, including but not limited to educating accounts on the role of BenefitMall, its administrative services. 

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Provide constant support to groups and brokers by reconciling billing, enrollment, and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
• Research and respond to customer questions.
• Facilitate all enrollment changes (additions, terminations, coverage changes, etc.) which may require interaction and approval from the carrier and verification in carrier systems.
• Develop and maintain client relationship with administrators and carriers through inbound and outbound calls.
• Maintain appropriate records, files and documentation.
• Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
• Pro-active ‘Welcome Cards’ and communication of Online Benefits Management System.
• Keep up to date on all Company’s policies and promotional offerings.
• Actively participate in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.

EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.

CERTIFICATIONS, LICENSES, REGISTRATIONS

n/a

FUNCTIONAL SKILLS

• Strong working knowledge of health insurance guidelines and benefits.
• Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient with web browsers
• Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
• Ability to work in an environment with heavy phone-based customer interaction.
• Excellent phone etiquette.
• Demonstrated ability in proactive problem solving and problem prevention.
• Work in and contribute to a positive team environment.
• Complete tasks on time while managing multiple tasks simultaneously.

The annual base salary for this position is $45,760 - $55,000.

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

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