Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
BenefitMall - Account Service Representative (Hybrid) image - Rise Careers
Job details

BenefitMall - Account Service Representative (Hybrid)

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

Daily management of premium accounts through both inbound and outbound calls, including but not limited to educating accounts on the role of BenefitMall, its administrative services. 

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

KEY RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Provide constant support to groups and brokers by reconciling billing, enrollment, and benefit issues, troubleshooting all questions/concerns, documenting issues/potential problems in system, and keeping management advised of any potential problems.
  • Research and respond to customer questions.
  • Facilitate all enrollment changes (additions, terminations, coverage changes, etc.) which may require interaction and approval from the carrier and verification in carrier systems.
  • Develop and maintain client relationship with administrators and carriers through inbound and outbound calls.
  • Maintain appropriate records, files and documentation.
  • Audit and maintain files, verifying insured and coverage, and proactively identifies possible issues.
  • Pro-active ‘Welcome Cards’ and communication of Online Benefits Management System.
  • Keep up to date on all Company’s policies and promotional offerings.
  • Actively participate in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.


EDUCATION AND EXPERIENCE

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or equivalent, with a minimum of two (2) years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.


CERTIFICATIONS, LICENSES, REGISTRATIONS

n/a

FUNCTIONAL SKILLS

  • Strong working knowledge of health insurance guidelines and benefits.
  • Strong knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient with web browsers
  • Communicate effectively with all levels of internal and external personnel, both verbally and in writing.
  • Ability to work in an environment with heavy phone-based customer interaction.
  • Excellent phone etiquette.
  • Demonstrated ability in proactive problem solving and problem prevention.
  • Work in and contribute to a positive team environment.
  • Complete tasks on time while managing multiple tasks simultaneously.

The annual base salary for this position is $45,760 - $55,000.

General Description of Available Benefits for Eligible Employees of TIH Insurance: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance offering the position. TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law   Pay Transparency Nondiscrimination Provision   E-Verify

Average salary estimate

$50380 / YEARLY (est.)
min
max
$45760K
$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Lendscape Hybrid No location specified
Posted 4 days ago

Step into a strategic leadership role at Lendscape as Customer Operations Director, focusing on customer success and operational efficiency.

Photo of the Rise User
Vuori, Inc Hybrid 5600 Avenida Encinas, Carlsbad, CA 92008, USA
Posted 7 days ago

Step into the role of Customer Service Product Liaison at Vuori, where you'll combine excellent customer service with a passion for athletic apparel.

Photo of the Rise User
Udemy Hybrid Denver, Colorado, United States
Posted 7 days ago
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid

Lead Udemy's Customer Success organization for the Americas to drive retention growth and exceptional customer experiences.

Photo of the Rise User

Become an integral part of Fort Worth's Emergency Services as a Customer Service Representative II, ensuring top-notch support to the community.

Photo of the Rise User
CPI Security Hybrid Charlotte, North Carolina, United States
Posted 12 days ago

Join CPI Security as a Customer Success Representative and help foster lasting customer relationships while ensuring a smooth onboarding process.

Join Prime Healthcare as an Insurance Verifier and make a real impact on patient care by ensuring timely authorizations and excellent service.

Posted 13 days ago

Virginia Mason Franciscan Health is seeking a dedicated RN to provide exceptional patient care within their healthcare network.

Exciting opportunity for a German Speaking Customer Service Representative passionate about education and technology to join the EdTech sector.

Photo of the Rise User
Posted 13 days ago

Become an integral part of our engineering support team as a Level 2 IT Technical Support Engineer, where your problem-solving skills will shine.

Local Crafts Hybrid North Smithfield, Rhode Island, United States
Posted 6 days ago

We are searching for a detail-oriented Customer Service Representative to provide exceptional service and support in a fast-paced wholesale office.

Photo of the Rise User
Posted 10 days ago

Join a passionate team at Thrive Causemetics as the Director of Customer Experience, driving innovation and excellence in customer service.

Posted 5 days ago

Be the guiding force behind our New Client Specialist team at The Jeffcoat Firm, ensuring excellence in client intake and team performance.

Join Kestra as an ASSURE Patient Specialist and contribute to life-changing patient care with cutting-edge wearable technology.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
16 people applied to Customer Success Manager at EOS
B
Someone from OH, Lima just viewed Head of Digital Acquisition at Booksy
Photo of the Rise User
Someone from OH, Dayton just viewed Plant Engineer I - HVAC at Pfizer
Photo of the Rise User
Someone from OH, Dayton just viewed Entry Level Industrial Engineer at Boeing
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer Intern at Marvin
Photo of the Rise User
Someone from OH, Dayton just viewed Assessment Engineering Intern at Learning A-Z
C
Someone from OH, Dayton just viewed Project Engineer at CRB
Photo of the Rise User
Someone from OH, Dayton just viewed Manufacturing Engineer III at Agile Space Industries