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ICT Service and Project Manager

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We are seeking an experienced and motivated ICT Service and Project Manager to lead our ICT operational support team. In this NEW role, you will be responsible for developing and optimising ICT operational processes, ensuring the continuous improvement of our ICT support services, and fostering the growth and skills of your team. You will manage ICT projects from start to finish, ensuring successful delivery in line with business objectives.

Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer.

Outline of key responsibilities for the ICT Service and Project Manager…

To work with Senior Managers and colleagues to analyse ICT operational support and working practices, making suggestions on how both can be more smoothly aligned
To plan and deliver a schedule for the ongoing ICT projects, examining and identifying team requirements for ICT systems, quantifying any outstanding training issues and making suggestions to the relevant function manager as to what changes may be made to seek efficiencies and how the services and support could be further developed
To be consulted on and to advise on how to ensure that all proposed projects and processes are agreed, discussing any new functionality with the relevant function manager and amending the rollout plan accordingly
To be consulted on and to advise on any changes to the Organisation's ICT systems to ensure they are developed to provide successful integration into the ICT support service
To liaise with the Leadership and Senior Management Teams to create the ICT support SLA (Service Level Agreement)
Ensure the design of the ICT support service is robust with the capabilities to handle and report on agreed SLAs
Lead the design of processes and implement and maintain the documentation of the data within the ICT team and audit scopes
Work with the wider organisation to ensure that the benefits of the ICT service are fully visible and promote full usage

We are looking for someone who has…

The ability to exercise people management skills to ensure business targets are met
Effective Performance Management and development skills (Systems/KPIs etc)
Excellent communications skills, with an enthusiastic approach to customer service
Qualifications / certifications related current technologies, such as Microsoft, CompTIA, ITIL

In return, we are offering the successful candidate in the ICT Infrastructure Manager role…

Starting salary of £51,405
27 days holiday (rising to 32 over 5 years’ service) + bank holidays
A flexible working environment, with a range of family friendly policies
You will be working 37 Hours Monday-Friday
Hybrid role office attendance will be as and when required
Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
Wide range of technical, professional, and personal development training opportunities
Attractive pension scheme
Health and wellbeing benefits including access to GPs
A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.  Therefore, please apply without delay!

 Please ensure you fully answer the questions on the application form.

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$51405 / YEARLY (est.)

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$51405K

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What You Should Know About ICT Service and Project Manager, Together Housing

Are you ready to take your career to the next level with Together Housing? We are on the lookout for an experienced ICT Service and Project Manager to join our dynamic team! In this exciting new role, you will be spearheading our ICT operational support team, driving the development and optimization of our processes to ensure seamless support service delivery. You’ll have the chance to manage a variety of ICT projects from their inception to completion, all aimed at aligning with our business objectives while enhancing team capabilities. Together Housing proudly manages over 38,000 homes across the North of England, and as a non-profit organization, any profits made are reinvested back into the communities we serve. We believe in diversity and inclusion in the workplace and encourage candidates from all backgrounds to apply. What’s more, as a Disability Confident employer, we are committed to creating an accessible environment for everyone. If you have a knack for performance management, exceptional communication skills, and relevant qualifications in technologies like Microsoft, CompTIA, or ITIL, we want to hear from you. Join us and enjoy a starting salary of £51,405, flexible working options, and a host of benefits designed to support your personal and professional growth. Your opportunity to make a difference is just around the corner.

Frequently Asked Questions (FAQs) for ICT Service and Project Manager Role at Together Housing

What are the key responsibilities of the ICT Service and Project Manager at Together Housing?

As the ICT Service and Project Manager at Together Housing, your key responsibilities will include analyzing and optimizing ICT operational support, managing schedules for ongoing ICT projects, liaising with leadership to create robust IT support SLAs, and ensuring the design of the ICT support service is efficient and effective. You'll also be advising on project integrations and fostering team development.