Field Technician

As a Field Technician at Zones, your primary responsibilities include providing white glove support for Audio/Video solutions in conference settings, installing and configuring various IT devices, and conducting onsite troubleshooting. You'll be ensuring seamless connectivity during important events while also maintaining an inventory of equipment. This role is pivotal in making sure that customer experiences are smooth and professional.

To qualify for the Field Technician position at Zones, you should have a strong understanding of Audio/Video technologies and experience in end-user and desk-side support. ITIL certification is also required, highlighting your expertise in IT service management processes. Strong communication skills are essential since you'll be interacting with clients and team members regularly.

Yes, the Field Technician role at Zones is very hands-on! You’ll be physically present at customer locations, performing installations, troubleshooting devices, and managing connectivity issues. If you enjoy being active and working directly with technology in a real-world setting, you’ll find this position extremely rewarding.

At Zones, the work environment for a Field Technician is collaborative and fast-paced. You'll be part of a diverse team that values innovation and continuous improvement. Since you'll be working on-site at various locations, no two days are alike, and you will have the opportunity to showcase your technical expertise in various scenarios.

Zones offers a comprehensive benefits package for its Field Technicians, which includes medical coverage and state-mandated sick leave. Additionally, the company emphasizes work-life balance and promotes a collaborative culture. Being part of a Minority Business Enterprise, Zones is committed to diversity and inclusion in the workplace.

Absolutely! When answering this question, highlight specific projects where you’ve set up or troubleshot AV systems. Include details about the types of devices you worked with, the outcome of the events, and how you ensured seamless operation during those occasions.

To effectively answer this question, outline your systematic approach to troubleshooting. Discuss steps like verifying power and connectivity, inspecting indicator lights, and checking physical connections. Providing an example where you successfully resolved an issue will help illustrate your problem-solving skills.

'White glove support' refers to providing exceptional, tailored service with great attention to detail. When asked this in an interview, focus on your commitment to customer satisfaction, understanding their needs, and going the extra mile to ensure that their experience is top-notch.

Think of a specific instance that showcases your problem-solving skills and ability to work under pressure. Clearly articulate the challenge, the steps you took to resolve it, and what you learned from the experience. This demonstrates your resilience and technical prowess.

Discuss the importance of keeping accurate records of serial numbers, managing spare parts, and conducting regular audits. Illustrate how good inventory management contributes to efficiency and meets client needs, especially in fast-paced settings.

Highlight your communication skills by explaining how you keep clients informed throughout the troubleshooting process. Talk about the importance of being clear and patient, especially when they may not have a technical background. Providing updates helps build trust and rapport.

Outline a checklist approach. Discuss tasks like ensuring all equipment is functioning, testing audio and video setups, checking connections, and ensuring that the room meets the client's specifications. Mention the importance of doing this at least an hour before the event.

Provide an overview of your ITIL knowledge and how you use its principles to manage service quality, improve efficiency, and ensure proper incident handling. Specific examples of how you’ve successfully applied ITIL framework in your past roles would bolster your answer.

Do a bit of research on Zones prior to the interview. Discuss their commitment to innovation and diversity, as well as their comprehensive approach to IT solutions. Express your admiration for their transparent communication and collaborative culture, aligning your values with those of the company.

Discuss your time management strategies and how you assess task urgency. Share an example from your past might make your point stronger. Stress how flexibility and clear communication with clients and team members help you stay organized and effective.