PC Maintenance Technician II - job 2 of 3

As a PC Maintenance Technician II at the University of Maryland Medical System, your key responsibilities will include installing and relocating computer equipment like PCs and printers, troubleshooting hardware and software issues, logging requests in our Helpdesk Call Tracking application, and maintaining inventory for effective service delivery. Your role will ensure that healthcare professionals have the tech support they need to provide quality care.

To qualify for the PC Maintenance Technician II position at the University of Maryland Medical System, you should have at least a High School Diploma or equivalent (GED). While an Associate’s degree or certification in fields like Computer Science or Telecommunications is preferred, two years of experience with desktop equipment, installations, configurations, and troubleshooting is crucial to successfully perform the job duties.

The PC Maintenance Technician II role at the University of Maryland Medical System requires strong technical skills, including mastery of desktop equipment troubleshooting, software configurations, and network connectivity. Familiarity with helpdesk software, along with knowledge of systems such as Microsoft and Novell, will equip you to excel and respond effectively to user needs.

The PC Maintenance Technician II at the University of Maryland Medical System plays a crucial role in supporting the healthcare team by ensuring that all IT-related issues are swiftly resolved. By maintaining and troubleshooting computer systems, you facilitate uninterrupted access to technology, which is essential for our healthcare professionals to deliver high-quality patient care.

As a PC Maintenance Technician II at the University of Maryland Medical System, you can expect a competitive pay range between $27.44 and $38.41 per hour. Additionally, you’ll have access to a robust benefits package, which includes a variety of health insurance options, retirement plans, and more detailed in the 2024-2025 UMMS Benefits Guide.

When answering this question, share specific examples of troubleshooting scenarios you’ve encountered. Discuss the methodologies you employed to diagnose and resolve issues effectively, and mention the tools or software you used to assist in the process.

In your response, outline step-by-step how you approach an installation, including checking compatibility, setting up hardware, configuring software, and ensuring network connectivity. Highlight your attention to detail and adherence to procedural guidelines.

Demonstrate your organizational skills by discussing how you assess the urgency of each request, use ticketing systems to track progress, and communicate effectively with end-users to manage their expectations while keeping your workflow efficient.

Share a specific instance where an issue exceeded your capabilities. Highlight how you gathered relevant information before the escalation, who you contacted, and how the situation was resolved to show your problem-solving skills and teamwork.

Your answer should indicate your troubleshooting process, starting with basic checks like ensuring the printer is powered on and connected properly. Include additional troubleshooting steps you’d take, such as checking drivers, queues, and network connections.

Express your enthusiasm for continued learning by mentioning specific resources you follow, like tech blogs, forums, relevant training courses, or certifications you pursue to stay current in the ever-evolving tech landscape.

Show your interpersonal skills by discussing how you would listen to the user’s concerns empathetically, acknowledge their frustration, offer potential solutions, and follow up to ensure their needs are met, demonstrating your commitment to service excellence.

If you have experience with a Helpdesk Call Tracking system, describe the system you used, how you logged issues, tracked requests, and followed up with clients. If not, express your eagerness to learn about any systems UMMS may utilize.

Detail your process for maintaining comprehensive documentation, including the tools or software platforms you use. Emphasize the importance of accurate records for tracking system changes and maintaining an inventory of equipment and parts.

Share your perspective on challenges such as balancing multiple requests or dealing with complex technical issues. Offer insights into how you’ve learned to navigate these challenges effectively through time management or continuously improving your skills.