Account Manager

As an Account Manager at The Tokai Rika Group, you will be responsible for managing sales communications with customers, resolving commercial discrepancies, negotiating costs, and developing customer sales strategies. You'll ensure high customer satisfaction while adhering to corporate profit targets and understanding market trends. The role also includes mentoring Account Representative I and supporting company policies and procedures.

Candidates applying for the Account Manager position at The Tokai Rika Group should ideally possess strong analytical and communication skills. A background in sales, experience in the automotive industry, and familiarity with customer relationship management are important. Additionally, knowledge of IATF and ISO procedures would be beneficial.

The Tokai Rika Group is committed to career development for Account Managers through mentorship opportunities and ongoing training. Employees have access to resources that support their growth in skills, as well as company policies that encourage adherence to quality and environmental standards.

The work culture at The Tokai Rika Group in Plymouth, MI, is collaborative and thriving, with an emphasis on strong communication and teamwork. The organization fosters an environment where employees are encouraged to interact openly and contribute to the company's success, all while maintaining high standards of quality and customer satisfaction.

The Tokai Rika Group produces a variety of automotive components, including switch-related products like window regulators and headlights, as well as security and safety items like shift levers and seat belts. These products are integral to enhancing the driving experience for our customers.

In answering this question, emphasize your previous roles in sales or account management where you effectively handled customer relations, resolved issues, and communicated effectively with various stakeholders. Provide specific examples to showcase your skills.

When discussing negotiations, focus on your strategies for understanding customer needs and balancing them with corporate goals. Share a specific instance where you successfully negotiated terms that benefited both sides.

Talk about creating a feedback loop, actively engaging with clients, and addressing their concerns promptly. Mention any past experiences where you implemented strategies that led to measurable improvements in customer satisfaction.

Discuss the resources you utilize, such as industry publications, conferences, and networking events. Highlight any specific examples of how this knowledge has benefited your previous roles.

Provide a detailed example of how you contributed to a sales strategy in your previous role. Focus on your analytical skills and the outcome of your input.

Mention specific CRM tools and sales software you are proficient in. Discuss how these tools have helped you manage customer relationships and fulfill your responsibilities effectively.

Explain your method for prioritizing tasks based on urgency and importance. Provide examples of how you've effectively managed time to meet deadlines while ensuring high-quality output.

Focus on communication, trust, and consistency as key components. Share examples from your experience where these elements played a pivotal role in building strong relationships with customers.

Discuss a step-by-step approach to handling customer complaints, emphasizing empathy, active listening, and a commitment to resolving the issue. Provide an anecdote if applicable.

Reflect on personal motivators such as achieving goals, helping clients, or being part of a successful team. Connect these motivations to your desire to excel in the Account Manager position.