Junior Account Manager (NL)

As a Junior Account Manager (NL) at Too Good To Go, your key responsibilities include managing a portfolio of about 1000 independent partners, helping them seamlessly integrate our solutions into their daily practices, and ensuring they have a great experience with our app. You will communicate with partners primarily via phone and email, identify their needs, and guide them in leveraging the platform effectively. You’ll also work closely with our Independent Sales Team and colleagues to share best practices and execute campaigns that promote our mission.

To excel as a Junior Account Manager (NL) at Too Good To Go, candidates should have experience in a client-facing role, ideally in Sales or B2B Customer Service. It’s essential to have strong interpersonal and communication skills, especially over the phone. Proficiency in Dutch and fluent English is a must, while speaking French is an additional advantage. Attention to detail and the ability to work independently as well as in small teams are also important for success in this fast-paced environment.

At Too Good To Go, the culture is built on values such as teamwork, integrity, and social impact. As a Junior Account Manager, you'll be part of a collaborative environment where celebrating successes and supporting one another is fundamental. The company promotes inclusivity, allowing every employee to bring their authentic self to work. Regular social events, personal development opportunities, and a strong commitment to sustainability make Too Good To Go an exceptional place to grow your career.

Junior Account Managers at Too Good To Go have numerous opportunities for personal and professional development. Working within a fast-paced scale-up environment, you'll gain valuable experience and expertise while attending training sessions and participating in workshops. The company encourages employees to take initiative, industry best practices, and there is ample opportunity to advance within the organization as it continues to grow globally.

Absolutely! Too Good To Go promotes a flexible working environment for its employees, allowing you to work from the office, from home, or even abroad. This flexibility is designed to enhance your work-life balance, making it easier to perform your duties while enjoying personal and family time. Moreover, the company also offers extra parental leave and additional days off beyond local legislation.

Junior Account Managers at Too Good To Go enjoy a range of benefits designed to support them both professionally and personally. These include health insurance, pension plans, additional days off for significant life events, and paid volunteer time. The company also offers regular social events, fully equipped kitchens with snacks, and a sense of community that makes every employee feel included and valued.

In the role of Junior Account Manager (NL), you are at the heart of Too Good To Go's mission to reduce food waste. Your role directly influences the success of our marketplace by helping partner stores effectively utilize the app to sell surplus food. This not only benefits businesses financially but also promotes a sustainable approach to food consumption. Through your daily interactions and supportive guidance, you help foster a community of partners who become ambassadors for the food waste revolution.

When onboarding a new partner, I would first familiarize myself with their business model and unique needs. I would create a tailored onboarding plan that includes an introductory call to explain the benefits of Too Good To Go, provide a demo of the app, and answer any questions they might have. Engaging them with our mission and making them feel supported from the start is key to building a lasting relationship.

I had a situation where a client was unhappy with the service they received. I listened to their concerns attentively, took ownership of the issue, and communicated transparently about how I would resolve it. By proposing several solutions and involving the client in the decision-making process, I managed to turn the situation around, which strengthened the relationship and demonstrated our commitment to customer satisfaction.

To maintain strong relationships with partners, I would prioritize regular communication through check-in calls and email updates. Personalizing these interactions by understanding their business goals and offering tailored support is vital. Additionally, I would provide them with valuable insights on maximizing the platform, encourage feedback, and ensure they feel valued through recognition of their contributions to the mission.

I view KPIs and targets as motivating guidelines to help measure performance and drive success. I begin by breaking down larger targets into manageable milestones, allowing me to create a tactical approach for achieving them. By tracking progress regularly, I can adjust my strategies as needed and celebrate small wins along the way to keep my spirits up and those of my team.

The most important qualities for a Junior Account Manager include strong interpersonal skills, empathy, and analytical thinking. Being able to communicate effectively and understand partners' needs is crucial, as is having the ability to analyze data to inform strategies. A positive and adaptable mindset is also essential in a dynamic environment like Too Good To Go, where priorities can shift rapidly.

I would measure success in my role through metrics such as partner satisfaction, engagement levels, and the overall growth of our partner portfolio. Collecting feedback from partners regularly would provide insight into my effectiveness, and I would also monitor KPIs related to revenue generated through partner transactions to assess my impact on the business goals.

I'm drawn to Too Good To Go because of its impactful mission to combat food waste and contribute to environmental sustainability. I am passionate about making a difference, and I envision my skills and interests aligning perfectly with the company’s values and objectives. I also appreciate the inclusive company culture and collaborative environment, which I believe would allow me to thrive.

In a previous role, I was part of a project team where we had to meet strict deadlines. By fostering open communication, actively sharing our ideas, and supporting one another, we collectively achieved our goals ahead of schedule. This experience taught me the importance of collaboration and how leveraging each team member’s strengths can drive project success.

To encourage partners to use the Too Good To Go app effectively, I would implement personalized training sessions to demonstrate its features and benefits. I would share success stories from similar businesses to illustrate potential gains. Furthermore, I would create a feedback loop to address any concerns they may have and keep them informed on updates to enhance their experience.

Staying organized is crucial in my role as a Junior Account Manager. I utilize digital tools and software to create task lists, set reminders, and schedule regular check-ins with partners. By prioritizing tasks based on urgency and importance, I can manage my time effectively, ensuring that I meet deadlines and maintain a high level of service for all my partners.