Key Account Store Operations Specialist - job 2 of 2

As a Key Account Store Operations Specialist at Too Good To Go, your responsibilities will include building relationships with store managers, ensuring they have the best support to rescue food from waste, and overseeing their engagement with our app. You'll also analyze performance data and provide training to ensure successful partnerships.

Successful candidates will possess exceptional communication skills, a results-oriented mindset, the ability to work with data, and a collaborative spirit. You'll need a growth mindset and adaptability, as well as strong organizational and time management skills to thrive in this role at Too Good To Go.

Your role as a Key Account Store Operations Specialist is crucial in maximizing partnerships with stores, which ultimately leads to saving more food from going to waste. By optimizing operations, training staff, and ensuring a seamless engagement with our app, you'll directly contribute to an impactful mission that helps reduce food waste.

At Too Good To Go, we highly value personal and professional development. As a Key Account Store Operations Specialist, you'll have the chance to expand your skills in a fast-paced environment, participate in special projects, and collaborate with an international community, opening doors for future growth within the company.

Yes, the position offers flexibility, allowing you to spend time in the office with your team while also providing options to work from home. This flexibility is designed to help you maintain work-life balance while contributing effectively to our mission at Too Good To Go.

The culture at Too Good To Go is inclusive and collaborative. We celebrate successes, encourage open communication, and focus on building a values-driven team where everyone can bring their authentic selves to work as we collectively aim to reduce food waste.

You will receive comprehensive training to help you understand our systems, processes, and how to effectively engage with store managers. Additionally, you'll be supported with ongoing learning opportunities to enhance your skills and increase your impact in reducing food waste.

To ensure effective communication with store managers, I prioritize active listening and building rapport. I also use various communication channels, such as calls, emails, and in-person visits, to engage effectively and provide consistent updates and support.

In a previous role, I identified trends in performance data for a partner store and organized a training session tailored to their needs. This approach resulted in improved engagement with our services and ultimately increased their contribution to reducing waste.

I focus on proactive communication and understanding each key account's unique needs. Regular check-ins and feedback loops help me stay aware of their challenges and successes, allowing me to provide tailored support.

I view feedback from store managers as an opportunity for growth. I actively encourage open dialogue and take notes on their input, ensuring I address their concerns promptly and follow up on any required changes or improvements.

Once, I analyzed customer feedback and performance indicators to identify that a specific store was underutilizing our app features. I created a targeted training workshop which led to a significant uptick in their engagement and food waste reduction efforts.

I am passionate about environmental sustainability and believe in the mission to reduce food waste. The tangible impact of saving meals and supporting communities motivates me to contribute my skills to this cause.

I would assess urgency and impact, prioritizing tasks that support key partnerships and directly contribute to operational success. Regularly reviewing performance metrics allows me to adapt and focus on what will yield the most significant impact.

A successful onboarding process involves clear communication, comprehensive training, and support. I would ensure that each store understands the tools and strategies available to them, facilitating a smooth transition into our systems.

I would actively engage with key accounts, leverage data for continuous improvement, and share valuable insights with my team. Collaborating on innovative solutions and maintaining strong relationships will help us scale effectively.

The primary challenges include raising awareness about food waste, creating efficient systems for businesses, and ensuring consumer engagement. Addressing these through partnerships, education, and community involvement is essential for success.