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Enterprise Account Portfolio Manager - job 1 of 2

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!Allied Universal® is hiring a Enterprise Account Portfolio Manager. The Enterprise Account Portfolio Manager (EAPM) builds strong relationships with a clients’ corporate security executives and leadership across multiple states, while collaborating with branch offices and corporate support functions on key client initiatives.RESPONSIBILITIES:• Relationship Management and Client Intimacy:• Develop and nurture relationships with enterprise clients and Allied Universal’s branch teams, ensuring service level delivery and customer satisfaction through in person and virtual meetings.• Ability to travel domestic and international, ranging from 35% to 75% of the time based on client and company needs• Prepare PowerPoint presentations and facilitate client quarterly and annual business reviews• Time and Operational Oversight:• Analyze, report and drive operational metrics and KPIs using Allied Universal’s Business Intelligence Platform, maximizing efficiency and productivity• Identify and mitigate security risks: develop and implement security protocols, ongoing training, response plans and solutions to maintain contract compliance• Financial Performance and Growth:• Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections and expense management; develop strategies to achieve all financial targets• Collaborate with the sales, marketing, and field leadership to lead a contract renewal or rebid processQUALIFICATIONS (MUST HAVE):• Must possess one or more of the following:• Bachelor’s degree in Criminal Justice, Business or a related field with a least three (3) years of management experience in a high -workforce environment or service industry• Associate’s degree in Criminal Justice, Business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry• High school diploma or equivalent with a minimum of seven (7) years of management experience in a high-volume workforce environment or service industry• Minimum of two (2) years of account management experience driving customer solutions• Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results• Ability to collaborate across multiple branches and support departments to creatively support client's satisfaction• Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events• Ability to travel 35% to 75% of the time based on client and company’s needsPREFERRED QUALIFICATIONS (NICE TO HAVE):• Military veteran, law enforcement, or contract or proprietary security services experienceBENEFITS:• Medical, dental, vision, basic life, AD&D, and disability insurance• Enrollment in our company’s 401(k)plan, subject to eligibility requirements• Eight paid holidays annually, five sick days, and four personal days• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.Pay Rate: $75,000- $100,000 per year#LI-CW1Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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What You Should Know About Enterprise Account Portfolio Manager, Allied Universal

If you're looking for an exciting opportunity to make a real impact, consider the role of Enterprise Account Portfolio Manager at Allied Universal in St. Louis, MO! In this dynamic position, you'll create and sustain profound relationships with corporate security executives, ensuring our clients receive top-notch service and support. Collaboration is at the heart of what we do, so you'll be liaising with branch offices and key corporate functions to drive essential initiatives. Traveling domestically and internationally (between 35% and 75% of the time) will be part of your routine, allowing you to engage directly with clients. Part of your role will involve preparing persuasive PowerPoint presentations for business reviews and analyzing metrics through our Business Intelligence Platform to enhance operational performance. Managing financial performance is crucial, where you'll handle P&L responsibilities, budget allocation, and implement strategies for revenue growth. Your previous management experience in high-volume environments will be key to excelling, as well as your ability to foster teamwork and innovation across branches. With a focus on results-oriented problem-solving, you'll proactively identify and mitigate security risks while adhering to contract compliance. Allied Universal offers a supportive culture with comprehensive benefits, making this position an incredible opportunity to further your career while making a difference for clients across multiple states. Join us and be part of a team that values diversity, community, and a profound sense of purpose in everything we do!

Frequently Asked Questions (FAQs) for Enterprise Account Portfolio Manager Role at Allied Universal
What are the primary responsibilities of an Enterprise Account Portfolio Manager at Allied Universal?

The primary responsibilities of an Enterprise Account Portfolio Manager at Allied Universal include developing and nurturing relationships with enterprise clients, managing operational metrics using the Business Intelligence Platform, preparing presentations for client reviews, and overseeing financial performance through budget management and revenue growth strategies.

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What qualifications are required for the Enterprise Account Portfolio Manager position at Allied Universal?

To qualify for the Enterprise Account Portfolio Manager position at Allied Universal, candidates must possess a bachelor's degree in Criminal Justice or Business along with three years of management experience, or an associate degree with five years of experience, or a high school diploma with seven years in a management role. Additionally, experience in account management and financial metrics is essential.

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How much travel is involved in the Enterprise Account Portfolio Manager role at Allied Universal?

The Enterprise Account Portfolio Manager role at Allied Universal involves significant travel, ranging from 35% to 75% of the time, depending on client needs and company requirements. This allows the manager to build and maintain client relationships through in-person engagement.

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What skills are needed to succeed as an Enterprise Account Portfolio Manager at Allied Universal?

Successful Enterprise Account Portfolio Managers at Allied Universal need strong leadership skills, excellent problem-solving abilities, proficiency with web-based applications and BI tools, dynamic networking capabilities, and the ability to foster collaboration across multiple branches and departments for client satisfaction.

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What benefits does Allied Universal offer for the Enterprise Account Portfolio Manager position?

Allied Universal offers a range of comprehensive benefits for the Enterprise Account Portfolio Manager position, including medical, dental, vision, 401(k) plan eligibility, paid holidays, vacation time, sick leave, and personal days, ensuring employees feel valued and supported.

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Common Interview Questions for Enterprise Account Portfolio Manager
Can you describe your experience in managing client relationships across multiple locations?

In your response, highlight specific instances where you successfully managed client relationships, emphasizing your approach to fostering communication and maintaining service levels across different branches.

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How do you analyze operational metrics and use them to improve performance?

Explain your familiarity with Business Intelligence tools and give examples of how you've used data analysis to drive efficiencies, enhance service delivery, and track progress against key performance indicators.

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What strategies do you implement to ensure client satisfaction?

Discuss your proactive methods for keeping clients informed and engaged, such as regular assessments, business reviews, and the incorporation of client feedback into service adjustments.

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How would you approach financial planning and budget allocation in this role?

Share your experience in financial management, including how you've previously overseen P&L, budget development, and revenue growth strategies to ensure profitability while meeting client needs.

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Describe a time you successfully mitigated a security risk for a client.

Provide an example showcasing your analytical skills and action plan for identifying security vulnerabilities and implementing effective protocols to reduce potential risks.

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How do you ensure effective communication between various branch teams and clients?

Highlight your communication strategy emphasizing regular updates, feedback loops, and collaborative meetings to align all parties on expectations and goals.

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What role does travel play in your ability to execute your responsibilities?

Articulate how you view travel as an opportunity to deepen client relationships and facilitate better understanding of their needs while reinforcing the Allied Universal brand presence.

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Can you provide an example of a successful contract renewal or rebid process you've led?

Detail your experience in leading negotiations, focusing on how you prepared, executed, and ultimately achieved favorable outcomes during contract renewals or rebid efforts.

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What leadership style do you employ to foster teamwork within your teams?

Discuss your leadership philosophy, emphasizing collaboration, fostering innovation, and encouraging open lines of communication to achieve the best results.

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How do you keep current with industry trends and changes impacting security services?

Talk about your strategies for continuous learning, such as participating in industry conferences, networking events, and how you leverage this knowledge to bring innovative solutions to your clients.

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Purpose There for you®, serving and safeguarding customers, communities, and people around the world. Vision Be the world’s most trusted services partner. Mission Allied Universal®, through its unparalleled customer relationships, provides proacti...

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Full-time, on-site
DATE POSTED
December 13, 2024

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