Partner Growth Specialist - Dutch

As a Partner Growth Specialist at Too Good To Go, your key responsibilities include managing a portfolio of around 1000 partners, focusing on retention and upselling. You'll engage with partners through phone calls and email, addressing their inquiries and ensuring they have a positive experience with our platform. Additionally, you'll work to creatively convey our key messaging, develop strong relationships, and support the integration of Too Good To Go into their operations.

To be a successful Partner Growth Specialist at Too Good To Go, you should possess excellent interpersonal and communication skills, ideally with experience in a customer-facing role such as Sales or B2B customer service. Being detail-oriented and able to manage administrative follow-ups is important, as is having a positive mindset that adapts to the needs of a growing organization. Proficiency in Dutch and English is a must, while knowledge of French is a plus.

The Partner Growth Specialist plays a crucial role in advancing Too Good To Go's mission to combat food waste. By establishing strong relationships with partners and ensuring they effectively utilize our platform, you help reduce food waste at the source. Your interactions not only support individual partner success but also foster a community committed to sustainability and social impact, ultimately leading to fewer meals wasted and a healthier planet.

At Too Good To Go, the work environment is inclusive, dynamic, and values-driven. As a Partner Growth Specialist, you will collaborate with a diverse team of colleagues who share a common mission of reducing food waste. The company promotes personal and professional development in a fast-paced scale-up environment, where you’ll enjoy flexibility through hybrid working options, as well as regular social events that foster community and teamwork.

As a Partner Growth Specialist at Too Good To Go, there are numerous opportunities for personal and professional growth. The role allows you to develop comprehensive knowledge of the industry, refine your communication and sales skills, and engage in ongoing learning through cross-team collaborations. Being part of a rapidly growing organization, you may also have opportunities to advance your career within various teams and expand your contributions to our impactful mission.

When answering this question, express your passion for sustainability and combating food waste, and how Too Good To Go's mission resonates with your values. Highlight any relevant experience in customer service or sales that aligns with the responsibilities of the role, emphasizing your enthusiasm for helping partners succeed.

Demonstrate your problem-solving skills by providing an example where you remained calm and empathetic while addressing the partner's concerns. Share how you actively listened to their needs, communicated effectively to resolve issues, and ultimately turned the situation into a positive experience.

Discuss strategies like regular check-ins, understanding their business needs, and providing tailored solutions to highlight the value of Too Good To Go. Mention using data insights to inform your approach and the importance of building a personal connection to foster loyalty.

Provide a specific example where you identified an opportunity to upsell, explaining how you presented the benefits clearly to the client. Focus on your approach to understanding their needs and ensuring they felt like the decision was in their best interest.

Share key metrics such as partner retention rates, upsell conversion rates, and customer satisfaction scores. Emphasize the importance of balancing quantitative metrics with qualitative feedback from partners to continuously improve the engagement strategy.

Illustrate your collaborative skills by recalling a project or situation where teamwork was essential. Explain your role, how you contributed to the team’s goals, and the outcome, emphasizing your ability to communicate and share knowledge with teammates.

Explain your organizational strategies such as using CRM tools, setting reminders, and prioritizing tasks based on needs and deadlines. Demonstrate your ability to manage time effectively while ensuring that partners receive the attention they deserve.

Discuss the characteristics of effective communication, such as clarity, empathy, and responsiveness. Provide examples of how you have applied these principles in previous roles, illustrating how they contribute to nurturing relationships and solving problems.

Highlight your ability to be flexible and open to change. Share past experiences where you successfully adapted to new challenges or environments, reinforcing your readiness to take initiative and adapt strategically in a growing organization.

Be honest about your aspirations and how the Partner Growth Specialist role aligns with your career goals. Specifically mention your eagerness to contribute to the mission of Too Good To Go while developing your skills in sustainability and business growth.