Job details

Scheduler - job 1 of 2

Transdev in Fulton, Georgia is looking for a Scheduler to intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

Comprehensive health, dental, and vision insurance offerings
Retirement savings (401K) plan
Paid time off and sick days
Opportunities for professional growth and advancement.

Key Responsibilities:

Answer customer calls and input ride information using a computerized scheduling system.
Enter new customer information and changes into the system.
Data entry into spreadsheets and databases.
Communicate late vehicle service and verifying “No Shows” with customers.
Resolve service-related complaints.
Create daily route maps of the reservations for the drivers.
Other duties as required.

Qualifications:

High school diploma or GED required.
2 years reservationist or customer service experience.
Computer literate
Excellent communication and listening skills.
Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

Must be able to work shifts or flexible work schedules as needed.
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Work environment will be a combination of both indoors and outdoors.

About Transdev: Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. https://www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy

Transdev Glassdoor Company Review

3.2

Transdev DE&I Review

3.0

CEO of Transdev

Thierry Mallet

Approve of CEO

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Scheduler, Transdev

Are you a detail-oriented individual with a passion for customer service? Transdev is on the lookout for a friendly and dedicated Scheduler to join our team in Fulton, Georgia! In this pivotal role, you’ll be intercepting customer calls and expertly scheduling transportation, ensuring that our riders have safe and smooth journeys. You will utilize a computerized scheduling system to manage ride requests, while also entering and updating customer information with precision. Whether you’re addressing service-related complaints, creating daily route maps for our drivers, or simply communicating with our valued customers, your contributions will directly impact their transportation experience. At Transdev, we pride ourselves on not just the quality of our transit services, but also on the well-being of our employees. That’s why we offer comprehensive health, dental, and vision insurance, alongside a retirement savings plan and paid time off. We also believe in fostering professional growth and advancement opportunities. Join our mission to improve public transportation and combat global warming while enjoying the perks of working in a positive and inclusive environment. If you have a high school diploma or GED, at least 2 years of customer service experience, excellent communication skills, and are computer literate, we would love to hear from you. Your journey with Transdev starts here!

Frequently Asked Questions (FAQs) for Scheduler Role at Transdev

What does a Scheduler at Transdev do?

As a Scheduler at Transdev, you'll play a crucial role in managing transportation services. Your main responsibilities will include answering customer calls, scheduling rides using a computerized system, entering customer information, and communicating any service delays. This position is essential for ensuring our clients experience safe and reliable transit.