Implementation Specialist - France
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
What you’ll be doing:
Are you a highly organized person, with passion for project management with a full working proficiency in French? Are you tech savvy and interested in further exploring your knowledge in this area? Are you a driver of change, with the ability to ask the right questions; finding the most suitable approach for change management and project plans to deliver a successful project? Do you want to join a team of highly motivated people, determined to bring the best service to our customers? If so, keep reading.
The TK implementation team manages the onboarding of our new clients. As an implementation Specialist you will be responsible to successfully execute and launch the implementations within your portfolio. You will do so by analyzing the specific needs and circumstances of each customer, in order to propose a suitable implementation plan tailored according to the client. As an Implementation Specialist, your success will be measured upon the completion and adoption of the TK platform among your customer´s users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7 star experience for our clients during the onboarding process!
What more will you do?
- Lead cross-functional project teams to successfully implement new clients
- Be the subject matter expert in the area of change management. Lead our customers through the journey of introducing a new travel tool and policies in their organization.
- Develop and implement strategy plans to achieve account ramp-up goals
- Serve as the first point of contact for client escalations during the implementation process
- Ensure that accounts are staged, scheduled, and prioritized according to both client and business needs
- Communicate complex and technical information in a manner that all audiences can easily understand
- Take on additional projects related to IS Team alignment with other departments. Ensure that project team members have a clear understanding of timelines, tasks, risks and issues
The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.
What more attributes a Implementation Specialist (French market) should have?
- Proven track record of successfully managing and delivering complex projects in an international environment
- Solution oriented mindset and passion for overcoming challenges
- Organized and structured way of working, with good capabilities to analyze and deliver recommendations
- Excellent verbal and written communication skills in English and French are a must any additional language is a plus
- Ability to develop relationships with all levels of the organization, both internally and externally, and adapt the communication accordingly
- Excited by challenges and have a personal drive to make a difference
What we will value highly but is not essential for you to apply:
- Previous experience in project management
- Prior experience in a SAAS implementation role
What we always look for:
- The “get things done” attitude
- Customer focus
- Culture / team fit
- Calm and able to work under time or target pressure
- Smart, fast learner and tech savvy
- Hard worker, willing to go the extra mile.
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📈 Exponential growth opportunities;
- 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.
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Are you excited about the world of project management and keen to make a significant impact? At TravelPerk, we’re on the lookout for an Implementation Specialist to join our vibrant team in Barcelona. As a leader in the SaaS business travel sector, we pride ourselves on delivering top-notch service and seamless experiences for our customers. In this role, you will be diving into the world of client onboarding, ensuring that new customers can fully utilize our travel management platform. You’ll have the opportunity to tailor our implementation strategies to meet the unique needs of various clients, ensuring a smooth transition and remarkable adoption. Your communication skills in French and English will be vital as you guide clients through change management, assisting them every step of the way. You won't be alone; you’ll be collaborating with cross-functional teams, orchestrating complex project timelines, and leading essential discussions. At TravelPerk, your success will be measured by customer satisfaction, and it's your mission to offer a 7-star experience. If you’re organized, tech-savvy, and eager to drive change while working in a fun, dynamic environment, then this is the perfect opportunity for you. Join us on our journey to revolutionize business travel!
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