Job details

IT Field Technician

Tri Star Energy is currently seeking an experienced and qualified IT Field Technician to join our innovative Information Technology team in our Store Support Center in Nashville TN. The IT Field Technician is responsible for supporting and maintaining Point-Of-Sale (POS), back office, and network equipment at retail locations in a timely manner with the utmost respect toward employees and customers.

Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 6 years in a row and is continuing to build out an amazing team of high-impact professionals. If you are looking for an opportunity to be a part of a team of talented IT professionals, increase your visibility and impact across an enterprise, and deepen your cross-functional tactical and strategic skill sets, we are the place for you!

Benefits of Working at Tri Star Energy:

· Competitive Compensation Structure

· Affordable Healthcare Insurance

· Tuition Reimbursement

· Credentialing Support

· HSA Contributions & Matching

· PTO & Community Service Days

· Employee Discounts and Perks

· 401K Matching/Immediate Vesting

· Corporate Chaplaincy Program

· Employee Assistance Program/Tri Star Cares

Primary Responsibilities:

Provides support/maintenance to various retail locations and corporate employees.
Provides POS support/maintenance specializing in VeriFone Equipment (Ruby, Sapphire, SPP, etc.).
Provides IT support/maintenance of back office equipment (PC hardware and software, Laser Printer, Handheld Scanner, etc.) and network equipment (LAN and WAN).
Provides technical support/maintenance for third-party equipment (Veeder Root ATG, money order machines, etc.) and fuel dispenser interfaces/fore-court controllers.
Coordinates the organization and documentation of support processes for the purposes of training and knowledge sharing.
Develops improvement programs and implements checklists and technical standards for managing technology at each site, coordinating and tracking progress on the implementation.
Monitors all unresolved tickets, follows up with assigned personnel and communicates target dates to ensure customer expectations are properly managed.
Partners with other IT teams to develop solutions or mitigation strategies for recurring issues and problems.
Facilitates training of field technicians in the performance of duties, coaching and mentoring as needed.
Maintains a focus on continuous improvement and the customer experience, ensures a quality customer service experience and resolves customer concerns.

Required Qualifications:

High school diploma or G.E.D. equivalent; Associates degree in IT, Computer & Information Systems, Computer Science, or a related field preferred
2+ years of prior experience working in a desktop support, customer support, and/or helpdesk environment
VeriFone VASC Commander/Topaz/Ruby 2 Certification required
Or, any equivalent combination of education and experience in job-related activities.

Preferred Qualifications:

Prior experience in a retail environment.
Prior experience supporting Point of Sale (POS) systems.

About Us:

Tri Star Energy is a growing, local, family-owned company with over two thousand employees and 200+ locations, based in Nashville, TN. With Wholesale, Commercial, and Retail Convenience Store services, we are the Mid-State’s premier convenience retailer and one of the leading fuel providers in the Southeast. Tri Star Energy has been recognized as one of Nashville’s top workplaces for the last 6 years in a row. Our retail brands, Twice Daily, Sudden Service, and White Bison are well known throughout the region as providing a differentiated food and fuel experience that is second to none for our #1 priority; our Guests.

Tri Star Energy and the TSE Brands’ mission is to build lasting relationships by serving our community. Our people are driven by our core values: Strive for Balance, Expect Achievement, Have Integrity, Be Committed, and Be a Servant Leader. Join our awesome team and be a part of setting a new bar for an industry on the rise.

Tri Star Energy is an equal opportunity employer and hires without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics, or any other category protected under applicable law.

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What You Should Know About IT Field Technician, Tri Star Energy, LLC

Tri Star Energy is on the lookout for an enthusiastic and skilled IT Field Technician to join our dynamic Information Technology team at our Store Support Center in Nashville, TN. In this role, you'll be the go-to person for supporting and maintaining Point-Of-Sale (POS) as well as back office and network equipment across various retail locations. Your ability to respond quickly and effectively will not only help our employees but also enhance the experience for our valued customers. We pride ourselves on being recognized as one of Nashville's top workplaces for the past six years and are committed to building a high-impact team. If you have a passion for technology and customer service and want to expand your skills while making a real difference, this position is meant for you! As part of Tri Star Energy, you'll enjoy fantastic benefits including competitive pay, affordable healthcare, tuition reimbursement, and much more. Your responsibilities will range from providing crucial support for POS systems like VeriFone to managing network equipment and coordinating training for fellow technicians. Join us and be integral to our mission of delivering exceptional service and innovative solutions to our community, while also setting new standards in the retail industry.

Frequently Asked Questions (FAQs) for IT Field Technician Role at Tri Star Energy, LLC

What does an IT Field Technician at Tri Star Energy do?

An IT Field Technician at Tri Star Energy is responsible for maintaining and supporting Point-Of-Sale (POS) systems, back office, and network equipment. The technician ensures that retail locations have the necessary technology support, resolving any issues efficiently to maintain high customer satisfaction.