IT Field Technician

An IT Field Technician at Tri Star Energy is responsible for maintaining and supporting Point-Of-Sale (POS) systems, back office, and network equipment. The technician ensures that retail locations have the necessary technology support, resolving any issues efficiently to maintain high customer satisfaction.

To qualify as an IT Field Technician at Tri Star Energy, you should have a high school diploma or equivalent. While an associate degree in IT or a related field is preferred, at least 2 years of experience in desktop support or a helpdesk environment is essential. Certification in VeriFone VASC Commander/Topaz/Ruby 2 is also required.

Working as an IT Field Technician at Tri Star Energy comes with a myriad of benefits, including a competitive salary, affordable healthcare insurance, tuition reimbursement, 401K matching, paid time off, employee discounts, and a supportive work environment focused on continuous improvement and development.

The IT Field Technician plays a critical role in ensuring that all IT-related issues are resolved quickly and efficiently, thus minimizing downtime at retail locations. By providing excellent support and maintenance for POS systems and other technological equipment, the technician enhances the overall customer experience.

While prior retail experience is preferred for the IT Field Technician role at Tri Star Energy, it is not mandatory. However, understanding the retail environment can help in better addressing the specific needs and challenges faced by our teams on the ground.

IT Field Technicians at Tri Star Energy can expect to receive extensive training and support. This includes mentorship from experienced colleagues, ongoing professional development opportunities, and resources for learning the latest technologies and best practices in the field.

An IT Field Technician at Tri Star Energy should be skilled in providing support for POS systems, specifically VeriFone equipment, as well as managing back office hardware and software issues. Familiarity with network equipment and technical problem-solving skills are also crucial for success in this role.

In preparing for this question, highlight any specific experience you have with POS systems, especially VeriFone models. Discuss challenges you've faced, solutions you've implemented, and the impact of your efforts on customer service.

Explain your systematic approach to troubleshooting—assessing the problem, collecting necessary data, isolating the issue, and testing solutions. Use past experiences to illustrate how this approach has led to effective resolutions.

Demonstrate your prioritization skills by discussing how you assess urgency and impact. Give examples of tools or methods you've used to track and resolve multiple tickets efficiently while maintaining communication with customers.

Discuss your commitment to continual learning through technical certifications, webinars, or industry forums. Share any specific examples of how new knowledge has influenced your work.

Focus on a specific incident where you enhanced customer satisfaction. Describe the situation, your actions to resolve it, and the outcome, emphasizing your communication and problem-solving skills.

Share your approach to training, emphasizing patience and hands-on experience. Discuss how you create training materials or use real-life scenarios to help new technicians learn efficiently.

Explain your philosophy about customer service and share examples of how you ensure high standards are met while addressing technical issues promptly and effectively.

Discuss organizational tools you use, such as task lists or ticket management software. Share how you manage your time effectively to meet deadlines and service expectations.

Identify key skills such as technical expertise, communication, problem-solving, and customer service. Illustrate each with brief examples of how they have played a role in your career.

Discuss your experience in cross-functional collaboration. Provide examples of how you’ve effectively communicated with colleagues to find solutions to recurring tech issues.