Operations Support Manager - Food Service Management

The Operations Support Manager at Trio Community Meals is responsible for supporting district managers by overseeing assigned facilities. This includes applying company policies, ensuring quality service, visiting facilities, and stepping in as a food service director during absences. Essentially, you’re the backbone that helps maintain operational excellence across multiple locations.

Candidates applying for the Operations Support Manager position at Trio Community Meals should possess multi-unit management experience in food service, strong communication skills, and financial acumen. Ideally, applicants would also have at least two years of supervisory or management experience to effectively lead teams and manage operations.

The Operations Support Manager role at Trio Community Meals involves approximately 75% travel. You will be supporting various units in key locations including Brevard, Jacksonville, Kissimmee, and Fernandina Beach, FL, making travel an essential aspect of the job.

Trio Community Meals offers a robust benefits package for full-time employees including medical, dental, and vision coverage, as well as voluntary options for accidental and hospital indemnity. Additional perks include a discount program, commuter benefits, 401k, paid time off, and tuition reimbursement, all designed to support your well-being and career growth.

The Operations Support Manager plays a crucial role in enhancing the quality of service provided to vulnerable community members. By ensuring that facilities run smoothly and meet operational standards, you contribute directly to improving the lives of residents in senior living, hospitals, and care facilities throughout the areas served by Trio Community Meals.

When answering this question, reflect on specific challenges you faced and how you successfully managed multiple locations. Share examples that highlight your organizational skills and ability to lead diverse teams effectively.

Discuss your approach to monitoring service delivery. This may include regular visits, soliciting feedback, and how you implement improvements. Highlight your customer service philosophy and any metrics you use to measure success.

Be prepared to discuss your proactive strategies such as cross-training staff, creating a supportive team culture, and your methods for quickly onboarding temporary staff members to maintain service quality during shortages.

Share a specific story that illustrates your leadership skills. Focus on how you diagnosed the issue, proposed solutions, and what the outcomes were, emphasizing your ability to coach others effectively.

Talk about your familiarity with budgeting, cost control, and revenue generation. Provide examples of how you’ve improved financial performance and what tools or methods you used to track financial health.

Express your commitment to maintaining high food safety standards and share your processes for ensuring compliance. Mention any specific training or certifications you have that support your knowledge in this area.

Discuss your preferred communication strategies, whether through regular team meetings, using technology, or fostering an open-door policy. Explain how these methods contribute to a cohesive work environment.

Explain your prioritization techniques, such as assessing urgency, impact, and resource availability. Provide examples of situations where your organizational skills helped you meet competing demands.

Emphasize the importance of customer feedback as a tool for continuous improvement. Share a case where feedback led to positive changes in service delivery.

Describe the initiative, your role in it, the challenges faced, and the results achieved. This showcases your leadership and innovation in the field, which is highly valued in the Operations Support Manager role.