Senior Product Manager

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.

The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Role

We seek a results-oriented Senior Product Manager to lead the development and optimization of AI/ML-powered communication capabilities for our SaaS B2B platform. This role focuses on driving intelligent, personalized, and scalable communications across outbound channels such as email, in-app messaging, SMS, phone-like channels, and push notifications to improve customer engagement, retention, and ROI for our enterprise clients.

As the product owner, you will define the vision, strategy, and roadmap for our AI/ML-driven communication solutions. You will collaborate with cross-functional teams to deliver innovative capabilities that enable our B2B clients to communicate more effectively with their users and stakeholders.

• Product Ownership:
• Define and execute the product vision, strategy, and roadmap for AI/ML-driven communication capabilities within our SaaS B2B platform.
• Own integrations to 3rd party communication partners. 
• Align product initiatives with customer needs and business objectives, focusing on driving measurable client outcomes such as increased engagement and conversion rates.
• Own product KPIs, including channel performance, personalization accuracy, and customer satisfaction metrics.
• Accountable for the delivery of product initiatives bridging technical and business requirements from end to endIdentify opportunities to innovate and improve communication effectiveness.

• AI/ML Expertise:
• Collaborate with data science and engineering teams to build and refine communication treatments for client use cases like audience segmentation, message personalization, and predictive communication timing.
• Stay abreast of the latest AI/ML trends and technologies.

• Customer-Centric Development
• Engage directly with enterprise clients to understand their pain points, workflows, and goals, translating insights into impactful features.
• Utilize qualitative and quantitative data to prioritize development efforts and improve the customer experience.
• Develop features that allow clients to tailor communication strategies to their unique business requirements.

• Stakeholder Collaboration:
• Work closely with research, design, engineering, and data teams to deliver high-quality features and enhancements.
• Communicate product vision and updates effectively to internal stakeholders, gathering feedback and driving alignment.

• Compliance & Scalability
• Ensure all communication capabilities meet data privacy, compliance, and ethical standards relevant to B2B use cases
• Design solutions that scale for enterprise clients with large user bases and complex communication workflows.

• 5+ years of experience in product management, with at least 1 years in AI/ML or data-driven product areas.
• Proven success in managing products that deliver customer communications across multiple channels (e.g., email, SMS, push).
• Strong understanding of AI/ML principles, including personalization algorithms, predictive analytics, and customer segmentation techniques.
• Experience with highly regulated products and financial services is desired.
• Excellent analytical skills with experience in using data to inform decision-making.
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Proficient in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with communication platforms (e.g., Twilio, SBT, Omnivery, ) is a plus.
• Bachelor's degree in Computer Science, Business, or a related field. 

Benefits, Perks, and Culture

- Everything you need to work remotely

- Unlimited PTO

- Medical/dental/vision insurance

- 401k through Charles Schwab 

- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.

- Company-paid short-term and long-term disability plus basic life insurance.

- Family-friendly maternity and paternity leave

- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!

- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.

- Paid time off to do volunteer work in your community.

- Access to the Wellness Coach app for you and 5 family members

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.