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Lead Product Manager, New Product (B2B GenAI platform) - job 2 of 7

You could be a product manager anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a Lead product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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Average salary estimate

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What You Should Know About Lead Product Manager, New Product (B2B GenAI platform), Jerry

Are you ready to lead the charge as a Lead Product Manager for Propelix at Jerry in sunny San Jose? Join us at an incredibly exciting stage as we expand our mind-blowing B2B GenAI platform! Imagine being at the forefront of innovation, working directly with our brilliant COO and an outstanding team that includes talent from industry giants like Nvidia and Robinhood. At Jerry, we’re building the AllCar™ super app, redefining how car ownership works with AI-powered tools. Your role will be pivotal; you'll be responsible for driving Propelix from concept to reality by collaborating with early customers to refine our products and cultivate an unbeatable product-market fit. We’ve launched cutting-edge chatbots and voicebots transforming customer interactions and now we're looking for someone with a deep understanding of user needs to customize our technology for maximum impact. If you're entrepreneurial, love solving complex challenges, and thrive in dynamic environments, you'll find this role engaging! You'll bring structure to chaos, learn rapidly, and help us scale this venture into a household name alongside our revolutionary app. With flexible work, a supportive team, and endless opportunities for personal and career growth, this is more than just a job; it's a chance to make a real difference as part of Jerry's mission to simplify car ownership for millions of users. Come and be a part of something special!

Frequently Asked Questions (FAQs) for Lead Product Manager, New Product (B2B GenAI platform) Role at Jerry
What are the main responsibilities of the Lead Product Manager for Propelix at Jerry?

As the Lead Product Manager for Propelix at Jerry, your core responsibilities will include leading product development from initial stages, engaging directly with our early customers to gather insights, and iterating on feedback to enhance our product-market fit. You'll also identify new features, facilitate ecosystem integrations, and manage the implementation process to ensure customer success and satisfaction.

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What qualifications are required for the Lead Product Manager position at Jerry?

To thrive as a Lead Product Manager for Propelix at Jerry, you'll need a Bachelor’s degree in a rigorous discipline and 5-10 years of experience, including structured problem-solving and product development at an early-stage B2B SaaS startup. Strong organizational, communication, and systems thinking skills are essential for this role.

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What is the company culture like at Jerry for the Lead Product Manager?

The culture at Jerry is vibrant and innovative, with a focus on curiosity, collaboration, and problem-solving. As a Lead Product Manager, you will work alongside passionate and talented individuals in a supportive environment that encourages personal and professional growth, all while being committed to making a positive impact on car ownership.

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What is Propelix, and what role does the Lead Product Manager play in its development at Jerry?

Propelix is Jerry's B2B GenAI prompt engineering platform designed to extend our successful AI-driven customer engagement tools to other companies. As the Lead Product Manager, you'll be crucial in developing this platform, directly interacting with clients to tailor solutions, and driving customer success through effective product implementations.

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How does Jerry support the professional growth of the Lead Product Manager?

At Jerry, we prioritize your growth by fostering a learning environment filled with opportunities for skill enhancement and mentorship. As a Lead Product Manager, you will have access to an extensive network of talented professionals and resources, allowing you to continually develop your expertise and advance in your career.

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Common Interview Questions for Lead Product Manager, New Product (B2B GenAI platform)
Can you describe your experience leading product development in B2B environments?

When answering this question, highlight specific projects where you directed product development, focusing on your approach to understanding customer needs, gathering feedback, and iterating on product features to achieve successful outcomes.

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How do you approach building product features based on customer insights?

Explain your method for collecting and analyzing customer data, discussing how you prioritize feature requests and how you've successfully translated customer insights into actionable product developments in previous roles.

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What strategies do you use to ensure customer satisfaction during product implementation?

Share examples of effective communication and project management strategies that you've employed in past roles, focusing on how you maintained transparency with stakeholders and ensured that customer expectations were met.

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Tell us about a time you faced ambiguity in a project. How did you handle it?

Provide a concrete example where you encountered an unclear situation, describing how you used analytical and creative thinking to bring structure to the problem and guide your team toward resolution.

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How do you prioritize features when managing a product backlog?

Discuss your approach to prioritization, emphasizing the importance of balancing customer needs, business goals, and technical feasibility. Mention any frameworks or methodologies you use to facilitate this process.

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What role does communication play in product management?

Emphasize the critical nature of communication across all levels of stakeholders. Give examples of how clear communication has led to successful project outcomes, and discuss how you adapt your communication style for different audiences.

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Describe your experience with cross-functional teams.

Illustrate your experience working with various teams, such as engineering, sales, and marketing. Focus on how you foster collaboration, resolve conflicts, and align diverse teams toward a shared vision for the product.

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What do you consider as key success metrics for a product like Propelix?

Discuss specific metrics you would track, such as customer retention rates, user engagement levels, and feedback loops, and explain how these metrics inform decision-making for ongoing product development.

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How do you stay updated on industry trends and advancements, particularly in GenAI?

Share your strategies for staying informed, such as attending conferences, participating in relevant online forums, or following thought leaders in the GenAI field. Highlight specific resources you rely on to keep your knowledge current.

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What motivates you as a product manager?

Be authentic and share your passion for solving complex problems, creating impactful products, and facilitating meaningful customer outcomes. Reflect on how your motivations align with Jerry's mission and values.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

365 jobs
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BADGES
Badge ChangemakerBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 5, 2024

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