Business Operations Senior Manager

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)(accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Provides leadership and manages the team responsible for administering the rapidly growing life premium finance business. Oversee the day-to-day operations of the team. Mentor and coach teammates on: loan management system functionality, operational compliance with policies and procedures, and ensuring a consistent best-in-class client experience. Interact with external parties (e.g. banks and life insurance companies). Serve as a resource for other departments within the organization. Contribute to defining (a) loan management development needs from both internal and external user need perspective and (b) updates to policy and procedures based on changing organizational, as well as regulatory and supervisory, parameters. Active involvement in risk mitigation by monitoring system data integrity and completeness and accuracy of credit files.ESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1.Oversee processes for new business, annual renewals/resets and maturities.2.Manage and maintain up to date Policies, Procedures, and training manuals.3.Oversee Letter of Credit exposure reports and ensure organized safekeeping of physical Letters ofCredit.4.Prepare for and contribute to seamless month, quarter and year-end closings withFinance/Accounting.5.Maintain data reports on proportionate share debt allocations for multi-life transactions.6.Conduct training sessions individually and/or collectively.7.Resolve customer service issues as they arise.8.Participate in Territory portfolio meetings.9.Propose enhancement to loan management system and operational processes and serve as the liaison for the business with the systems development team.10.Conduct routine and regularly scheduled meetings with the team and at least semi-annual inperson team meetings.11.Ensure system data integrity by reviewing quotes and activated loan transactions.12.Monitor and update as needed, insurance company ratings.QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.Bachelor's degree or equivalent work experience and related training2.Ten years of premium finance experience with a broad background in all aspects of the business3.Five years of management experience4.Excellent verbal and written communication skills- Strong problem solving skills- Strong analytical skills- Ability to work autonomously within the guidelines established by the corporation to achieve revenue and profit goals- Demonstrate leadership qualities with ability to motivate internal teammatesPreferred Qualifications:- Effective negotiating skills- Knowledge or experience in project or process managementGeneral Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (https://benefits.truist.com/). Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screeneader\10_20.pdf)Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\%20English\formattedESQA508c.pdf)E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\Participation\Poster_ES.pdf)