Product Designer, Contracts

The primary responsibilities of a Product Designer at Turquoise Health include leading the end-to-end design process—from conducting user research to ideation and crafting polished designs. You'll collaborate closely with product managers, engineers, and other designers to ensure a cohesive, user-centered approach to product development, specifically for our Clear Contracts offering. This role also encompasses shaping the product's strategic direction and communicating design-driven insights to stakeholders.

To qualify for the Product Designer position at Turquoise Health, candidates should have at least 4 years of experience in product design, complemented by strong visual design skills and proficiency in Figma. Additionally, an excellent understanding of user-centered design principles, an ability to create intuitive solutions to complex challenges, and a track record of launching research-driven products are essential. Experience in B2B software, especially in healthcare or contracting, is advantageous.

As a remote Product Designer at Turquoise Health, you'll be part of a fully remote team operating on US business hours. This flexible work arrangement allows you to collaborate with a diverse group of talented individuals while contributing to crucial projects aimed at improving healthcare transparency and pricing. Team members communicate primarily through digital channels, facilitating a supportive and dynamic work culture.

Turquoise Health is committed to building a diverse team and actively encourages applications from BIPOC, individuals with disabilities, and members of the LGBTQIA+ community. The company acknowledges that healthcare affects people differently and believes a strong, varied team can drive meaningful change. The hiring process is designed to ensure that candidates from various backgrounds receive equal consideration.

The compensation range for the Product Designer position at Turquoise Health is between $130,000 and $165,000. This range is determined by various factors, including the candidate's skills, experience, and education. The total compensation package also includes benefits and stock options, ensuring a competitive offering that reflects the value of your contributions to our mission.

When approaching a new project, I start with thorough research to understand user needs and pain points. I delve into existing solutions and gather insights to inform my ideation phase. I sketch out initial ideas and create wireframes, focusing on user experience. Collaborating with my team for feedback is crucial before moving on to high-fidelity mockups and prototypes. I ensure to test these with real users to iterate based on their feedback.

I prioritize tasks by assessing deadlines, project impact, and stakeholder feedback. I use project management tools to stay organized and maintain a clear view of progress across all projects. Regular communication with team members helps manage expectations and allows for flexibility in case priorities shift. Ultimately, I focus on delivering meaningful contributions without sacrificing quality.

I ensure my designs are user-centered by integrating user feedback throughout the design process. Conducting usability testing with prototypes allows me to observe how users interact with my designs, which informs necessary adjustments. I also spend time understanding user personas and scenarios to create solutions that address real needs effectively. It's essential to empathize with the user at every stage.

I primarily use Figma for prototyping and design due to its collaborative features that enable real-time feedback from team members. Additionally, Figma's robust design components and ease of sharing designs with stakeholders make it an efficient tool. I also explore tools like InVision or Adobe XD for specific projects based on client needs or features required.

In a recent project, I collaborated with engineers and product managers on a new feature enhancement. We held regular collaborative workshops to align our goals and gather insights. Sharing my designs through interactive prototypes facilitated discussions on technical feasibility. This approach not only fostered a strong relationship but resulted in an enhanced product that met both user and business requirements.

Receiving critique is an integral part of the design process, and I view it as an opportunity for improvement. I approach feedback with an open mindset, focusing on the insights rather than taking it personally. By clarifying any misunderstanding and discussing concerns, I use the feedback to refine my designs, making them stronger and more aligned with user needs.

When designing for complex user challenges, I consider the user’s context, emotions, and pain points. It's vital to simplify the interaction while providing guidance through the process. I rely on research and empathize with users to create intuitive experiences that break down complex tasks into manageable steps, prioritizing usability and clarity.

I'm particularly proud of a B2B SaaS product I designed that streamlined the onboarding process for clients. By implementing user research, I identified bottlenecks in the previous workflow. The redesigned process reduced onboarding time significantly and increased user satisfaction. Seeing tangible results and positive feedback from users reinforced my passion for creating meaningful design solutions.

I stay updated on design trends and tools by attending webinars, participating in design communities, and following thought leaders in the field. I also explore new design tools and frameworks periodically to understand their capabilities and potential applications in my work. Continuous learning helps me maintain a fresh perspective in my design approach.

As a Product Designer at Turquoise Health, I hope to make a significant impact by designing user-friendly solutions that simplify the complexities of healthcare pricing. I aim to bridge the gap between providers and payers through compelling, intuitive designs that enhance communication and transparency in the industry. Ultimately, my goal is to contribute to transforming the healthcare experience for users.