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Sales Support Specialist

Twilio is a remote-first company committed to revolutionizing communication technologies. We are looking for a dynamic Sales Support Specialist to join our Strategic Sales team and help nonprofits and public sectors to enhance their communication strategies.

Skills

  • Sales support experience
  • Attention to detail
  • Strong communication skills
  • Organizational skills
  • Proficiency in spreadsheets and documentation

Responsibilities

  • Assist with Pricing and Deal workflows
  • Prepare Pricing and Deal Structure using internal pricing tools
  • Engage with client stakeholders for Proposal Bill Of Materials accuracy
  • Manage CRM records and account data queries
  • Liaise internally to ensure smooth sales processes
  • Build and present contracts for customers

Education

  • Bachelor's Degree or equivalent experience

Benefits

  • Competitive pay
  • Generous time off
  • Parental and wellness leave
  • Healthcare
  • Retirement savings program
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$75050 / YEARLY (est.)
min
max
$66700K
$83400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Support Specialist, Twilio

Twilio is on a mission to transform the way we communicate, and we’re excited to welcome a new Sales Support Specialist to our Twilio.org team! This fully remote position, situated in Ontario, Canada, offers a chance to be part of something significant - engaging with nonprofits, public sector entities, and social enterprises that make a difference in the world. As a Sales Support Specialist, you'll collaborate with Strategic Account Executives to streamline sales cycles and ensure customer satisfaction throughout their digital transformation journey. Your knack for problem-solving and attention to detail will help you manage tasks like creating pricing structures, overseeing CRM records, and serving as a crucial liaison between various internal teams. You'll also be instrumental in ensuring that proposals and contracts accurately reflect the client’s needs. If you’re a passionate individual with a background in sales support or customer success, and you thrive in a collaborative, fast-paced environment, then Twilio is the place for you. Join us in making communication accessible to everyone – and take charge of your career as you grow with us at Twilio!

Frequently Asked Questions (FAQs) for Sales Support Specialist Role at Twilio
What are the primary responsibilities of a Sales Support Specialist at Twilio?

As a Sales Support Specialist at Twilio, your role involves assisting the Strategic Sales team by managing pricing workflows, preparing deal structures, and ensuring all internal processes are smooth. You'll bridge communication between account executives and various support teams, helping with order forms, CRM maintenance, and the creation of customer contracts. Your attention to detail and organization will contribute significantly to driving sales and enhancing customer success.

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What qualifications are needed for the Sales Support Specialist role at Twilio?

Twilio seeks candidates with at least 2 years of sales support, customer success, or account management experience. A results-oriented mindset and strong communication skills are essential. While a bachelor's degree is required, Twilio values diverse experiences; therefore, candidates with varied backgrounds are encouraged to apply, especially those familiar with enterprise operations.

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Is the Sales Support Specialist role at Twilio remote?

Yes! The Sales Support Specialist position at Twilio is fully remote, allowing you to work from the comfort of your home in Ontario, Canada. Twilio champions remote-first work culture, providing the opportunity to engage with a diverse team from various locations while impacting communication worldwide.

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How does Twilio support employee growth in the Sales Support Specialist position?

Twilio emphasizes career development and offers various resources to help Sales Support Specialists thrive. Employees are encouraged to take initiative, explore new ideas, and seek mentorship within the organization. Twilio also promotes community involvement and supports employees in volunteering and making a positive change.

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What benefits does Twilio offer for Sales Support Specialists?

Working at Twilio comes with an array of benefits including competitive pay, generous time off, ample parental leave, wellness programs, and a retirement savings plan. The company is committed to ensuring that employees feel valued and supported while achieving their career aspirations.

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Common Interview Questions for Sales Support Specialist
Can you explain the role of a Sales Support Specialist at Twilio?

The Sales Support Specialist role at Twilio involves supporting the Strategic Sales team in various tasks such as pricing, deal structuring, and coordinating between multiple internal functions to ensure smooth sales processes. Highlight your experience with similar tasks and your ability to communicate clearly with different teams.

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What experience do you have in sales support or account management?

Share your previous roles where you assisted sales teams, managed customer accounts, or worked closely with clients. Describe the specific responsibilities you had and how they align with the job description at Twilio. Highlight your skills in organization, detail orientation, and problem-solving.

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How do you prioritize tasks in a fast-paced environment?

Discuss your method for prioritizing tasks, such as using to-do lists or project management tools. Illustrate this with an example from your past work where effective prioritization resulted in a positive outcome for your team or clients.

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Describe a time you faced a challenge while supporting a sales team. How did you overcome it?

Share a specific example that demonstrates your problem-solving skills. Talk about the challenge you encountered, the steps you took to address it, and the successful outcome. This inquiry gauges your ability to remain calm and effective under pressure.

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What tools and technologies are you familiar with that could assist you in this role?

Mention CRM systems, pricing tools, and any other relevant software you've previously used. Provide context about how your familiarity with these tools can enhance efficiency in the sales support role at Twilio.

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How do you handle customer interactions during contract negotiations?

Explain your approach to handling customer calls, particularly during negotiations. Emphasize the importance of clear communication and understanding client needs while ensuring that contractual terms are fair and beneficial for all parties involved.

Join Rise to see the full answer
What do you know about Twilio's mission and values?

Discuss Twilio's commitment to transforming communication and making a positive impact through technology. Acknowledge how Twilio's values resonate with your personal approach to work, particularly regarding collaboration and community engagement.

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What qualities do you believe are essential for a successful Sales Support Specialist?

Highlight qualities such as attention to detail, organizational skills, a customer-centric mindset, and the ability to collaborate effectively with diverse teams. Provide examples of how these traits have helped you succeed in past roles.

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How would you contribute to team success at Twilio?

Outline your collaborative mindset and willingness to support colleagues in their efforts. Share experiences where you proactively assisted team members with their goals, thus fostering a culture of teamwork and success.

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Where do you see yourself in 3-5 years in your career?

Share your career aspirations, particularly how they align with growth opportunities at Twilio. Emphasize your interest in progressing within the organization and taking on more responsibilities as you develop your skills.

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Twilio is a software company that strengthens businesses by unifying their data to build insightful paths to customers, so they’re smarter with every interaction.

183 jobs
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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Inclusive & Diverse
Social Impact Driven
Collaboration over Competition
Growth & Learning
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$66,700/yr - $83,400/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 18, 2025

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